Job Description: Benefits Specialist – Darwin

Designation: Benefits Specialist – Darwin
Location: Mumbai, Maharashtra
Experience: 5–10 Years
Band: BPO 3
Job Code: 436493
Work Mode: 100% Work From Office (WFO)
Shift: Rotational Shifts – 24×7 Delivery Model

Position Overview

We are looking for an experienced Benefits Specialist with strong expertise in international benefits administration (excluding the US) to manage benefits operations, incidents, defects, payroll workflows, and system integrations.

The ideal candidate should have hands-on experience in international benefits administration, strong knowledge of Workday HR, excellent Excel skills, and the ability to coordinate with global stakeholders, payroll teams, and external vendors. Experience with Darwin benefits administration is preferred, along with project management and ticket management capabilities.

Key Responsibilities

1. Benefits & Payroll Operations

• Manage benefits-related incidents, data issues, and JIRA tickets, ensuring timely tracking and resolution.

• Monitor benefits system integration failures and coordinate with vendors and relevant teams to resolve issues.

• Manage and support payroll workflows within the Darwin benefits administration platform.

• Own and support the Process Manager workflow in Darwin to ensure payroll completion is accurately recorded.

• Review pre-payroll and post-payroll queries to identify discrepancies before benefits data is transferred to payroll teams.

• Ensure accuracy and consistency of benefits-related employee data.

2. Annual & Ad Hoc Benefits Management

• Coordinate and manage annual benefits enrolment windows across international regions.

• Review and process exceptions related to qualified life events, such as marriage and childbirth.

• Maintain and update benefits portal content when vendors, services, contact details, or benefits offerings change.

• Ensure benefits information is accurate, up to date, and accessible to employees and stakeholders.

• Support day-to-day international benefits administration and employee benefits-related queries.

3. Incident, Defect & Integration Management

• Monitor system incidents, defects, and benefits data-related issues.

• Coordinate with internal technical teams and external vendors to investigate and resolve integration failures.

• Track open issues, follow up on action items, and ensure closure within agreed timelines.

• Support defect resolution, process improvements, and system-related operational activities.

4. Reporting & Data Analysis

• Generate, analyze, and publish periodic benefits reports.

• Prepare reports covering key operational statistics, benefits data, incidents, and payroll-related activities.

• Validate report accuracy and maintain structured documentation.

• Share relevant insights and updates with internal stakeholders and clients.

• Use advanced Excel functions for data validation, analysis, and reporting.

5. Project & Stakeholder Management

• Coordinate project activities related to benefits administration, system defects, integrations, and process improvements.

• Work closely with international clients, payroll teams, HR teams, and external vendors.

• Provide regular updates on incidents, project progress, and outstanding issues.

• Support pilot processes, process documentation, and operational transitions.

• Identify opportunities to improve benefits administration workflows and service delivery.

Required Qualifications & Experience

• 5–10 years of overall relevant experience in HR Operations, Benefits Administration, or related processes.

• Mandatory experience in international benefits administration (non-US regions).

• Strong knowledge of Workday HR and employee benefits processes.

• Mandatory proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, and data analysis.

• Strong understanding of benefits-related payroll workflows and data validation.

• Excellent written and verbal English communication skills.

• Strong analytical thinking, problem-solving, and issue-resolution capabilities.

• Experience coordinating with international stakeholders, payroll teams, and vendors.

• Ability to manage multiple priorities, incidents, and deadlines effectively.

Preferred Skills & Experience

• Hands-on experience with Darwin benefits administration / Darwinbox.

• Experience in managing Darwin-related benefits workflows, incidents, defects, and integrations.

• Familiarity with JIRA and other ticket management tools.

• Strong project coordination and defect management experience.

• Experience in annual benefits enrolment and qualified life event management.

• Exposure to pilot processes, process documentation, and continuous improvement initiatives.

• Experience in international benefits administration across non-US regions.

Key Skills

• International Benefits Administration (Non-US)

• Darwin Benefits Administration / Darwinbox

• Workday HR

• Benefits & Payroll Operations

• Payroll Data Validation

• Benefits Enrolment Management

• Qualified Life Event (QLE) Management

• Incident and Defect Management

• JIRA Ticket Management

• System Integration Monitoring

• Vendor Coordination

• Project Management

• Microsoft Excel

• VLOOKUP and Pivot Tables

• Data Analysis and Reporting

• Stakeholder Management

• Process Documentation

• Critical Thinking and Problem-Solving

• Process Improvement

• English Communication

Work Requirements

• Location: Mumbai, Maharashtra.

• Work Mode: 100% Work From Office. Remote work is not available.

• Shift: Flexible with rotational shifts under a 24×7 delivery model.

• Candidates must be comfortable coordinating with international stakeholders and supporting global benefits operations.

Important Hiring Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for candidate profile creation and must be collected through the authorized recruitment process.

Candidate Screening Priority: International (non-US) benefits administration experience and strong Workday HR and Excel knowledge are mandatory. Darwin experience is preferred/optional, while project management and defect-resolution capabilities are important for this role.