Collections Bpo Agent

Team Member – Collections Process

Work Mode: 100% Work from Office

Shift: Night shifts applicable by default

KEY RESPONSIBILITIES

- Call customers for payment on overdue invoices for assigned buckets in scope.

- Perform account maintenance activities.

- Handle account and payment-related queries from the accounts payable team.

- Coordinate with internal teams such as billing, originations, and related stakeholders.

- Process payment applications.

- Handle disputes and work towards resolution.

- Manage invoice reconciliation activities such as pre-bills, credit rebills, invoice splitting, PO changes, and adjustments as per scope.

- Prepare and maintain basic Excel-based reports and analysis on assigned inventory.

- Complete daily task lists related to regular company activities.

 ELIGIBILITY CRITERIA

- Prior international voice experience in B2B/B2C Collections.

- Good communication skills with fluency in spoken and written English.

- Comfortable working in a 100% work-from-office setup.

- Open to night shifts by default.

 PREFERRED SKILLS

- Good verbal and written communication.

- Basic Excel knowledge for reporting and analysis.

- Ability to coordinate with multiple internal teams.

- Good problem-solving and dispute-handling skills.

- Attention to detail in invoice and account-related activities.

 EXPERIENCE

Relevant experience in international collections / voice process preferred.