Collections Process
Gratitude IncCollections Process
Job Description
Key Skills
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FIRST SOURCE
Job Title: Voice Process Collections - Night Shift (UK&US shift)
We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.
Salary- upto 26k , also depends on your last drawn salary!!
Responsibilities:
* Respond to customer inquiries and provide assistance via call in a timely and accurate manner
* Identify and escalate priority issues to the relevant team for resolution
* Maintain accurate and detailed records of customer interactions and transactions
* Identify and suggest process improvements to enhance customer satisfaction
* Stay up-to-date with product knowledge and process changes
* Ensure adherence to company policies and guidelines
Requirements:
* Excellent written and talking communication skills in English
* Strong attention to detail and accuracy
* Ability to multitask and handle multiple chats simultaneously
* Willingness to work in Night Shifts
Qualifications:
* Minimum educational qualification of a high school diploma or equivalent
* Basic computer knowledge and typing skills
* Ability to adapt and learn quickly
* Should have atleast 24 months of International BPO experience for SSC pass
* HSC pass with atleast 18 months of BPO experience
* Graduates should have atleast 12 months if experience
We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.
Role
Associate/Senior Associate -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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