Collections Quality Analyst – Order-to-Cash (OTC)

Gratitude Inc

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2 months ago

Collections Quality Analyst – Order-to-Cash (OTC)

1-3 Year(s)

Gurugram (Gurugram, Sector 32)

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Job Description

Key Skills

Good understanding of OTC Lifecycle, B2B Business Prior experience of doing quality assessments for international voice work

96 candidate(s) have already applied for this Job. Apply now

Role/Skill: Collections Quality Analyst – OTC (International Voice)

Location: Gurgaon

Experience: 1 to 3 years

Band: BPO 1/2

Collections_Quality Analyst_GGN

100% WFO and 24x7 shifts including night shifts applicable by default.

Excellent verbal and written English skills.

Good understanding of OTC Lifecycle, B2B Business

Prior experience of doing quality assessments for international voice work

Good Communication & Presentation Skills - speaking and writing skills.

Moderate Excel proficiency

Good understanding of 7 six sigma tools of quality – preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes.

PAN and DOB are required for profile creation

Role

Collections Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isaac Love

Recruiter - Gratitude Inc

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