Contract Admin – Sr Process Associate_Mumbai

Role Overview

The Contract Administrator is responsible for end-to-end contract lifecycle management, including contract creation, validation, setup, amendment, and activation within ERP systems. The role ensures accuracy, compliance, and timely processing of contracts, enabling correct billing and revenue realization while maintaining strong coordination with internal stakeholders and clients. This role is critical to ensuring contracts are fully validated, properly configured, and aligned with business and customer requirements. (Derived from internal contract setup workflows and validation controls)

Key Responsibilities

Contract Setup & Maintenance

• Validate contract templates and ensure completeness of required inputs before processing.

• Create and maintain customer and contract records in ERP systems (e.g., SAP / contract tools).

• Populate mandatory contract details (billing terms, pricing, sites, contacts, rate cards).

• Attach signed contracts and supporting documentation for audit and compliance purposes.

• Perform contract amendments, updates, renewals, and terminations.

• Outbound Calls / Inbound Calls to address the contract status is one of the requirements for Contract Set-up.

Validation & Compliance

• Perform quality checks and validations to ensure contract accuracy and completeness.

• Ensure approved templates and contractual terms are adhered to prior to setup.

• Validate PO details and billing inputs to avoid downstream billing issues.

• Ensure compliance with internal SOPs, SLAs, and client contractual obligations.

Contract Lifecycle Management

• Manage contract creation through activation and work order setup (where applicable).

• Support contract onboarding, including customer/site setup and activation workflows.

• Track contract changes (pricing, scope, terms) and ensure timely updates in systems.

• Perform reconciliation to ensure all contracts are successfully interfaced and processed.

Stakeholder & Client Coordination

• Liaise with Operations, Finance, and Commercial teams for contract inputs and clarifications.

• Communicate contract setup completion to relevant stakeholders.

• Follow up on missing or incomplete information with internal/external stakeholders.

• Respond to client queries related to contract setup and amendments.

Process Governance & Improvement

• Ensure adherence to SLA timelines and quality benchmarks.

• Identify process gaps and recommend improvements for contract administration workflows.

• Support audit requirements by maintaining accurate documentation and reports.

• Contribute to continuous improvement and automation initiatives.

Key Performance Indicators (KPIs)

• Contract setup turnaround time (TAT)

• Accuracy rate / First-time-right (%)

• SLA adherence (%)

• Number of billing issues due to contract defects

• Volume processed vs. target

• Reduction in contract-related escalations

Required Skills & Qualifications

• Bachelor’s degree in finance, Accounting, Business, or related field.

• Experience in Order-to-Cash / Contract Administration / Lease Admin preferred.

• Strong understanding of contract lifecycle and billing dependencies.

• Experience working with ERP systems (e.g., SAP, contract tools).

• Attention to detail and strong validation skills.

• Good communication and stakeholder management skills.

Key Competencies

• Accuracy and attention to detail

• Analytical thinking and problem-solving

• Process adherence and compliance mindset

• Customer orientation

• Ability to manage high volumes and meet deadlines

Tools & Systems

• ERP Systems (e.g., SAP)

• Contract Management Platforms (e.g., Javelin or equivalent)

MUST HAVE

• Contract Lifecycle Management

• Contract Administration

• ERP Systems (Contract Creation, Validation, Setup, Amendment & Activation)

GOOD TO HAVE

• F&A Knowledge

• Stakeholder Management

• Strong Communication Skills

Ex TCS Employees can’t apply

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