CSR-Airlines Account -Gurugam

INTERNATIONAL CUSTOMER SERVICE  

Process: Airlines  

Location: Gurugram - 100% Work from Office at client location  

Work Schedule: 5 days working, Monday to Sunday rotation including weekends  

Transport: No transport facility / No transport reimbursement

Role Overview  

Handle international customer service for an Airlines process. Understand customer complaints, coordinate across departments, work across multiple applications, and drive timely issue resolution. Prior airline experience is strongly preferred.

Eligibility

- 1 to 5 years of relevant experience

- Experience in a Customer Service environment

- No freshers

- International voice experience in customer service or help desk operations required. Travel support / help desk domain preferred

- Good written communication and email comprehension skills

- Good verbal communication skills for speaking with customers

- Comfortable with 100% work from office in Gurugram

- Open to 5-day rotational shift including weekends

Key Responsibilities

- Understand the complainant’s perspective and nature of complaint

- Coordinate across teams to resolve customer issues in a timely manner  

- Work on multiple applications and with different departments for issue resolution

- Contact customers when required to gather additional information and resolve issues

- Handle customer service tasks from the client location

- Report functionally in coordination with client supervisor and TCS supervisor

Required Skills

- Good written and verbal communication

- Ability to comprehend emails effectively

- Ability to work across teams and applications

- Strong customer issue understanding and coordination capability

Note: Prior airline experience in BPO is required and highly preferred but not mandatory