CSR Voice account -Pune/Mumbai

Gratitude Inc

226 Views

3 weeks ago

CSR Voice account -Pune/Mumbai

1-3 Year(s)

₹ 5 - ₹ 54 Thousand p.m

Mumbai - virar, Pune

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Job Description

Key Skills

Banking Call Center Inbound BPO BPO Voice Process BPO Call center Healthcare account BPO Experience Call Center experience

55 candidate(s) have already applied for this Job. Apply now

We are hiring for a Voice Customer Service role in Mumbai. The role is suited for candidates with international customer service experience.

Location -Mumbai/Pune

Position: Customer Service Associate
Skill: International Voice
Hiring Grade: BPOZ, BPO1, BPO2
Process: International Voice – Banking and Cards - US and Australia process

Eligibility
- Graduate and above with a minimum of 1 year and maximum 3 years of relevant experience in the BPO industry
- HSC with a minimum of 18 months BPO experience and a maximum of 3 years relevant BPO experience in the contact center industry
- Banking, Travel, Healthcare, Collections, Ecommerce, Telecom or Technical Services for Pune Location. Any International Voice Experience is good
- Graduate or undergraduate in a relevant customer service field preferred
- Strong English communication with neutral accent
- Advanced Windows/computer proficiency and accurate data-entry skills
- Flexible for 24x7 environment, primarily aligned to US or UK or Australian business hours

Key Responsibilities
- Handle customer interactions daily with 0 availability time
- Ensure SLAs are met consistently at individual and team level
- Meet and exceed all performance thresholds
- Focus on Key KPIs like RSAT, AHT and customer experience
- Constantly remain abreast of new changes
- Implement feedback and corrective actions to avoid repeat instances

Required Skills
- Excellent written and oral communication
- Strong customer advocacy and listening skills
- Strong analytical and technical skills
- Clear understanding of process/work instructions
- Multi-tasking capability
- Resilience and flexibility to change
- Ability to generate solutions and apply logical conclusions across problems

Salary: Up to 7 lacs CTC

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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