Customer Data Specialist

Gratitude Inc

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15 hours ago

Customer Data Specialist

5-8 Year(s)

Hyderabad (Hyderabad)

Job Description

Key Skills

Enterprise systems Process control and logistics SAP COPA Supply Chain OEM Oracle Enterprise Manager SAP configuration basic knowledge of inventory management Understanding of Supply Chain Operations in Inventory Management, Procurement, Vendor Management

1 candidate(s) have already applied for this Job. Apply now

*RESPONSIBILITIES**

+ Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.

+ Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.

+ Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.

+ Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.

+ Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.

+ Perform New IB setup along with SAP/SMAX location configuration.

+ Conduct ATP (Available-to-Promise) checks to support service and parts availability.

+ Manage SW version updates and related system configuration changes.

+ Ensure accuracy and governance of SMAX part setup and service-related master data.

**EDUCATION**

+ Graduate with 5 to 8 years of Supply Chain/Logistics operations experience

+ Understanding of Inventory Management, Warehouse, Master data

+ Good Knowledge of MS Office Word, Excel and Power BI

**SKILLSET**

+ SMAX Configuration & Operations: Service contract, part, technician & stocking location setup; scheduled and unscheduled WO creation.

+ SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP–SMAX location integration.

+ Service Operations: ATP validation, SW version update coordination, and SAP–SMAX data synchronization.

**SKILLS**

+ Analytical thinking

+ Strong analytical skills, Communication

+ Result orientation

+ Strong working knowledge of SMAX and SAP service operations.

+ Expertise in service order lifecycle management, including master data configuration.

+ Analytical skills to evaluate ATP, IB accuracy, and service readiness.

+ Effective coordination with service, logistics, and technical teams.

+ High attention to detail in system configuration and master data governance.

**MUST HAVE**

+ Experience in transportation planning & execution, warehouse coordination, and shipment lifecycle tracking

+ Ability to reconcile shipment records (dispatch vs. receipt, freight bills vs. contracted rates) and resolve discrepancies

+ Hands‑on usage of ERP/TMS/WMS (e.g., SAP S/4, SAP TM/EWM, Oracle, Manhattan); familiarity with Ariba/e‑invoicing portals for vendor communications

**GOOD TO HAVE**

+ Experience in Logistics, inventory principles & master data governance.

Role

Customer Success Specialist

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Cynthia Mburugu

Recruiter - Gratitude Inc

NA, kenya

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