Customer Leader - Retail Banking

Gratitude Inc

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20 hours ago

2-9 Year(s)

Chennai

Job Description

Key Skills

Credit & Collection mortgage experience banking operations

6 candidate(s) have already applied for this Job. Apply now

Job Location: Chennai

Job Description

The role is of Customer Leader - Retail Banking Operations, Credit card Ops, Mortgages and Payments. Unit caters to Banking Operations for one of our top clients in Canada. Due to the geography serviced by unit, it asks the candidate to work in India Night Shift (4 PM IST - 4 AM IST).

Key Responsibilities

* Candidate will be required to manage client relationship at an operation level

* Responsible for delivery of the scope of Services (Single point of contact)

* Lead a group of 2 to 3 Delivery Leaders and guide them successfully to manage respective domains

* Responsible for Account P&L, Gross Margin, meeting revenue and GM targets

* Support Pre-Sales and COE teams in RFI/ RFP work and domain studies

* Candidate will also be expected to manage feedback (VOC), monitor & implement re-engineering initiatives/ transformation projects

* Chennai site related responsibilities in liaisoning with various teams

Person Specification :

Candidate would be expected to have strong people management skills, business acumen & possess Thought Leadership

Knowledge/Experience:

Managing a team of experienced professionals & relevant knowledge of Commercial Lending, Trade Finance and Wealth Management would be added advantage.

Competencies/Skills:

- People Management

- Operations Background

- Effective client interaction

- Good communication & presentation skills - Ability to liaison with senior Management

- Process Driven and has an eye for detail

- Self motivated, willingness to take on challenges and adaptable to change

- Understand Business Needs: costs, resource planning, Billing, SPOC etc.

- Problem-solving, analytical and networking skills across various functions

- Strategic thinking and planning

Role

CRM/Cust. Service Manager

Timings

Night Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Non-Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Zabron Mwangi

Recruiter - Gratitude Inc

NA, kenya

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