Customer Service Associate (International Voice – Banking & Cards)
Gratitude IncCustomer Service Associate (International Voice – Banking & Cards)
Job Description
Key Skills
54 candidate(s) have already applied for this Job. Apply now
Location: Malad, Mumbai / Thane (Candidates outside Mumbai & Thane will NOT be considered)
Salary: Up to ₹9 LPA
Shifts: Rotational, majority Night & Midnight shifts
Hiring Grades: BPOZ, BPO1, BPO2, BPO3
Job Responsibilities:
-
Handle inbound customer interactions with zero idle time.
-
Consistently meet SLAs at both individual & team levels.
-
Achieve and exceed performance KPIs: RSAT, AHT & Customer Experience.
-
Stay updated with new process changes & implement them effectively.
-
Take corrective actions based on feedback to avoid repeat issues.
-
Promote brand value with a positive and professional approach.
Skills Required:
-
Excellent English communication skills (International Voice experience is mandatory).
-
Strong team player with feedback implementation ability.
-
Positive attitude and customer-first mindset.
-
Willingness to work in rotational/night shifts & weekends.
-
Domain knowledge in Banking & Cards (preferred, not mandatory).
Candidate Eligibility (Strict Criteria):
Must have minimum 1 year International Voice (BPO) experience (Domestic/Back-office not considered).
Must be currently working as a Call Center Agent (NOT TL, QA, Manager, or Non-BPO roles).
Graduation is compulsory (exceptions: HSC with 18+ months BPO exp).
Must be located in Mumbai or Thane only.
Outstation candidates will be rejected (reason: currently outside Mumbai).
TCS rehires are not eligible.
No long career gaps. Last experience must be in International Voice – Agent level only.
Qualification & Experience:
-
Graduate & above with 9 months – 10 years contact center experience.
-
HSC with 18 months – 10 years contact center experience.
-
B.E./B.Tech with minimum 3 years relevant experience.
Interview Process:
-
HR Screening
-
V&A (Voice & Accent)
-
Operations Round
Fast Track Candidates (V&A Exemption):
-
BPO1 Grade: Any Graduate with 12+ months experience → Direct to Ops Round.
-
BPOZ Grade: HSC/Undergraduate with 18–24 months experience → Direct to Ops Round.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
6 - 15 Year(s)
70 - 100 Thousand p.m
Mumbai, India
AR German Analyst
Gratitude Inc5 - 8 Year(s)
Confidential
Mumbai, India
Your Voice Matters! Exciting CSR Roles with Up to ₹7 LPA
Gratitude Inc1 - 9 Year(s)
40 - 55 Thousand p.m
Mumbai, India
french voice
Gratitude Inc1 - 10 Year(s)
Confidential
Mumbai, India
1 - 10 Year(s)
25 - 55 Thousand p.m
Pune, India
URGENT!! -Team Lead Hyderabad
Gratitude Inc1 - 3 Year(s)
10 - 15 Thousand p.m
Hyderabad, India
1 - 8 Year(s)
70 - 100 Thousand p.m
Bengaluru, India
On hold | Finance Delivery Lead | Chennai
Gratitude Inc10 - 15 Year(s)
Confidential
Chennai, India
Medical Writer
Gratitude Inc5 - 6 Year(s)
70 - 100 Thousand p.m
Pune, India
Global Mobility Specialist – Immigration & Relocation
Gratitude Inc4 - 8 Year(s)
10 - 150 Thousand p.m
Mumbai, India