Customer Service Associate – International Voice

Gratitude Inc

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2 months ago

Customer Service Associate – International Voice

1-3 Year(s)

₹ 5 - ₹ 7 Lacs p.m

Pune, Mumbai

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Job Description

Key Skills

Call Center Customer Service customer support International voice Process international bpo experience - voice

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Customer Service Associate – International Voice (TCS)

Location: Mumbai (US Voice Process)
Role: Customer Service Associate – International Voice
Salary: Up to ₹7 LPA CTC (Based on experience & fit)
Shift: 24x7 Rotational (US/UK/Australian Business Hours)

Job Summary

We are looking for dynamic customer service professionals with international voice process experience to join a leading global organization. If you have excellent communication skills, customer-centric thinking, and experience handling international customers, we'd love to hear from you.

Eligibility Criteria

Graduates

Minimum 1 year and maximum 3 years of relevant experience in an International Contact Center.

HSC (12th Pass)

Minimum 18 months and maximum 3 years of relevant experience in an International Contact Center.

Preferred Domain Experience

Banking
Cards
Travel
Healthcare
Collections
E-commerce
Telecom
Technical Support

Any International Voice Process experience is acceptable.

Key Responsibilities

Handle customer interactions efficiently while maintaining high service standards.
Meet individual and team SLA targets.
Achieve KPIs including AHT, RSAT, Customer Satisfaction, and Quality.
Resolve customer queries professionally and accurately.
Stay updated with process changes and implement feedback.
Ensure accurate documentation and data entry.
Deliver an excellent customer experience in every interaction.

Required Skills

Excellent verbal and written English communication.
Neutral accent.
Strong customer service and active listening skills.
Good analytical and problem-solving abilities.
Strong computer proficiency and typing skills.
Ability to multitask in a fast-paced environment.
Flexible to work in rotational shifts.
Quick learner with adaptability to process changes.

Selection Process

Communication Assessment
Interview
HR Discussion

Mandatory Questionnaire

Please complete the questionnaire before applying:

Questionnaire Link: https://myglit.com/lateral/cref/1cfd780622

Important Note

Filling out the questionnaire is mandatory. Applications submitted without completing the questionnaire will not be considered for further evaluation.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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