Customer Service Process Associate – Voice and Webchat
Gratitude IncCustomer Service Process Associate – Voice and Webchat
Job Description
Key Skills
11 candidate(s) have already applied for this Job. Apply now
Job Title: Customer Service Process Associate – Voice and Webchat
Process Name: Customer Support Energy
Location: Kolkata
Work Mode: 5 Days Work From Office
Experience: 1 to 5 Years
Shift: Rotational shifts, split or rotational week-offs, night shifts as applicable
Eligibility:
- Minimum 15 years of regular full-time education: 10 + 2 + 3. Graduate preferred
- Undergraduates may be considered with relevant customer service experience, as per process requirement
- Comfortable with work from office, rotational shifts, night shifts, and rotational week-offs
Job Description:
- Handle customer interactions across voice, webchat, messaging, email, and back-office support as per process requirement
- Respond to inbound and outbound customer queries from customers or authorized third parties
- Resolve customer complaints, service-related queries, billing or service issues, and process-related requests
- Provide prompt, accurate, and professional responses to customer needs
- Manage live chat or messaging conversations end to end while maintaining response time, quality, and resolution targets
- Document all customer interactions accurately in required systems
- Support back-office activities whenever not handling calls or chats
- Evaluate customer issues, identify suitable solutions, and recommend the best resolution
- Manage vulnerable or priority customer tasks or processes where applicable
- Maintain customer privacy and ensure compliance with process guidelines
- Work in a target-oriented environment and meet KPIs such as resolution, quality, NPS or customer satisfaction, response time, efficiency, and sales or retention conversion where applicable
Required Skills:
- Excellent English communication skills, both written and verbal
- Strong customer service and complaint-handling skills
- Ability to handle both voice and non-voice channels
- Good active listening, probing, and articulation skills
- Strong ownership, negotiation, and objection-handling ability
- Ability to multitask and switch between calls, chats, email, and back-office tasks
- Good typing, system navigation, and basic computer skills
- Ability to work with international customers preferred
- Prior UK, Australian, utilities, energy, telecom, or customer service experience preferred
How to Apply:
Interested candidates can share their updated resume for Kolkata location.
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FB/LinkedIn Caption Option:
HIRING: CUSTOMER SERVICE PROCESS ASSOCIATE - VOICE AND WEBCHAT
Location: Kolkata | 5 Days WFO
Experience: 1 to 5 Years
Shifts: Rotational including night shifts and week-offs
Role: Handle voice calls, webchat, email, and back-office support for Energy process
Skills: Excellent English, Customer Service, Multitasking, Complaint Handling
Preferred: Experience in UK, Australia, Utilities, Energy, Telecom
Apply now with updated resume
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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