Customer Service Representative - Chat Support

Gratitude Inc

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15 hours ago

1-2 Year(s)

₹ 1 - ₹ 2 Thousand p.a

Mumbai

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Job Description

Key Skills

Chat Support Graduate BPO industry HSC Fresher nonvoice

30 candidate(s) have already applied for this Job. Apply now

Job Title: Non Voice (Chat Process) - Night Shift

We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift. As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.

Responsibilities:

* Respond to customer inquiries and provide assistance via chat in a timely and accurate manner

* Identify and escalate priority issues to the relevant team for resolution

* Maintain accurate and detailed records of customer interactions and transactions

* Identify and suggest process improvements to enhance customer satisfaction

* Stay up-to-date with product knowledge and process changes

* Ensure adherence to company policies and guidelines

Requirements:

* Excellent written communication skills in English

* Strong attention to detail and accuracy

* Ability to multitask and handle multiple chats simultaneously

* Willingness to work in Night Shifts

* Freshers are welcome to apply

Qualifications:

* Minimum educational qualification of a high school diploma or equivalent

* Basic computer knowledge and typing skills

* Ability to adapt and learn quickly

We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.

Role

Technical/Process Trainer

Timings

Night Shift ()

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Thwisha Shetty

Recruiter - Gratitude Inc

NA, india

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