Customer Service Representative

Gratitude Inc

2089 Views

16 hours ago

1-3 Year(s)

₹ 25 - ₹ 40 Thousand p.m

Mumbai

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Job Description

Key Skills

Communication Customer Relations Customer Service Customer Management Inbound BPO BPO Voice Process Communication Skills Customer oriented BPO Skills BPO industry Customer Engagement BPO Call center good communication skills International BPO BPO/ITES bpo

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Job Title: Customer Service Representative

Job Summary:

We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be responsible for providing exceptional service and support to our valued customers. Your primary goal will be to ensure customer satisfaction by effectively addressing inquiries, resolving issues, and providing accurate information.

Responsibilities:

Answer incoming customer calls, emails, and chats promptly and professionally.

Listen attentively to customer inquiries and provide appropriate solutions or responses.

Identify and assess customer needs to achieve satisfaction, escalating complex issues when necessary.

Provide accurate and up-to-date information about products, services, and company policies.

Process customer orders, returns, and exchanges efficiently and accurately.

Maintain a high level of product knowledge to address customer inquiries effectively.

Document customer interactions and transactions accurately in the CRM system.

Collaborate with other teams to resolve customer issues and ensure a seamless customer experience.

Strive to meet or exceed established customer service goals and metrics.

Requirements:

High school diploma or equivalent (Bachelor's degree preferred).

Proven customer service experience in a similar role.

Excellent communication skills, both verbal and written.

Strong problem-solving and decision-making abilities.

Ability to remain calm and professional in stressful situations.

Proficient in using customer service software, CRM systems, and Microsoft Office Suite.

Flexibility to work in a fast-paced and dynamic environment.

If you are passionate about delivering exceptional customer service, have excellent communication skills, and enjoy working in a team-oriented environment, we invite you to apply for the Customer Service Representative position. Join our team and help us create positive and memorable experiences for our valued customers!

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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