Customer Support Executive – English Voice Process (Gurgaon)

Job Title: Customer Support Executive

Location: Gurugram
Experience: 1–5 Years
Job Type: Full-Time | Work From Office
Working Days: 5 Days (Rotational, Monday to Sunday)
Shift: Rotational

Job Description:

TCS is hiring experienced Customer Support Executives for an International Customer Service process in Gurugram. The ideal candidate should have experience handling international customer queries, complaints, and service-related issues. Candidates with prior airline or travel BPO experience will be preferred.

Key Responsibilities:

• Handle international customer complaints and service-related queries.

• Understand customer concerns and ensure appropriate issue resolution.

• Coordinate with multiple internal departments to resolve customer issues within defined timelines.

• Work across multiple applications and systems to track and resolve complaints.

• Contact customers when required to collect additional information.

• Maintain professional communication through voice and email.

• Ensure timely follow-up and customer satisfaction.

Required Skills & Qualifications:

• 1–5 years of experience in international voice customer service or help desk operations.

• Prior BPO customer service experience is mandatory.

• Airline or travel process experience is highly preferred.

• Good verbal and written English communication skills.

• Strong email comprehension and customer complaint-handling skills.

• Ability to coordinate with multiple teams and manage different applications.

• Freshers are not eligible.

Work Conditions:

• 100% Work From Office at the client location in Gurugram.

• 5-day working week with rotational weekly offs.

• Weekend working may be required.

• No transport facility or transport reimbursement.