Customer Support Executive – International Voice Process

Hiring: Customer Support Executive – International Voice Process (Hyderabad)

Location: Hyderabad
Experience: International Voice Process (Mandatory)
Salary: Up to ₹7 LPA
Qualification: Graduation Mandatory
⏳ Notice Period: Immediate Joiners Only

Job Responsibilities

• Handle international customer interactions via voice (chat/email support experience is an added advantage).

• Deliver excellent customer service by achieving First Call Resolution (FCR) wherever possible.

• Resolve customer queries related to subscriptions, billing, refunds, cancellations, invoices, and account access.

• Assist customers with software installation, activation, login issues, password recovery, and troubleshooting.

• Provide guidance on product features, upgrades, downgrades, add-ons, and license usage.

• Accurately document customer interactions in the CRM and ensure timely case follow-up.

• Troubleshoot customer issues using product knowledge, documentation, and diagnostic skills.

• Identify opportunities for customer retention, cross-selling, and upselling while maintaining a customer-first approach.

• Meet operational KPIs and sales targets while adhering to company processes and quality standards.

Mandatory Requirements

• Graduate (Mandatory).

• International Voice Process experience (Mandatory).

• Excellent verbal and written English communication skills (B2/C1 level preferred).

• Experience in cross-selling and upselling.

• Strong analytical, troubleshooting, and problem-solving skills.

• Willingness to work in rotational shifts, including night shifts (Non-negotiable).

• Immediate joiners only.

• Salary expectation should be within ₹7 LPA.

• Must be willing to work from the Hyderabad office.

Good to Have

• Experience supporting SaaS products.

• Knowledge of Windows, macOS, Android, and iOS troubleshooting.

• Experience handling CRM tools and customer case management.

Mandatory Questionnaire

Before your profile can be considered, please complete the questionnaire using the link below.

Questionnaire Link:  https://myglit.com/lateral/cref/df2106b773