• Handle international customer interactions through voice and chat.

• Resolve queries related to subscriptions, billing, refunds, cancellations, account access, and software installation.

• Troubleshoot issues across Windows, macOS, iOS, and Android platforms.

• Ensure first-call resolution and maintain high customer satisfaction.

• Identify opportunities for cross-selling, upselling, and customer retention.

• Document customer interactions accurately in CRM and follow up on open cases.

• Meet sales targets, KPIs, and service-level requirements.

• Escalate complex issues and report recurring product concerns.

Required Skills : 

• Mandatory experience in an International Voice Process.

• Excellent English communication skills (B2 or higher; C1 preferred).

• Strong customer handling, active listening, and problem-solving skills.

• Experience in cross-selling and upselling.

• Analytical and technical troubleshooting abilities.

• Ability to work in rotational shifts, including night shifts.