Delivery Manager
Gratitude IncDelivery Manager
Job Description
Key Skills
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Location: Kolkata
Experience: 8 to 15 yrs
Band: BPO 5
Salary: 16-17 LPA
Job ID: 418075
Shift Timing: 5am to 3pm IST; Should be comfortable with Night Shift & 24x7 Rotational Support.
Responsibilities
▪ Experience in Client Relationship Management – engaging with CFOs, key client stakeholders,
understanding their requirements and Outsourcer’s ability to meet them
▪ Experience of leading large teams, located across multiple cities in India and across the world.
Demonstrated skills of managing span more than 500 FTEs
▪ Experience of Driving Digital Transformation across a portfolio of accounts
▪ Experience of working in large organizations have matrixed structure
▪ Demonstrates a breadth and depth of operational service delivery management expertise, preferably
in an international environment
▪ Experience in managing/supporting transitions of complex HRO projects
▪ Domain expertise across HR domain from Hire-to-Retire (Talent acquisition to employee services,
Payroll, compensation, performance management and learning & development)
▪ Technology Insights – Sound knowledge of latest HR cloud platforms like Workday, SAP
SuccessFactors, ServiceNow, Oracle etc. and automation opportunities in HR Operations
▪ Experience in ERPs and eSourcing / Procurement Tools and Digital technologies
▪ Talent Strategy Alignment, Capability & Skills Mapping, Process Optimization & Governance, Change
Management Support, Workforce Data & Insights
Expectations from the Role:
▪ Accountable for managing service delivery
▪ Responsible for SLA management and customer satisfaction across one or more customers
▪ Ensure and monitors all processes are in place to proactively protect consistent service quality,
through rigorous management of change control and acceptance into service procedures
▪ Metrics and reporting as per the program communication plan
▪ Conduct thorough review of all components in the Project/Program Plan: scope, deliverables, time
frame, and cost
▪ Ensure Quality Management Systems are followed for delivery excellence
▪ Participate in Finance and Technology roadmap discussions with Customer and advise on the best
way forward
▪ Drive transformation programs. Well versed with operational alignment of automation tools and
technologies
▪ Ensure proper communication between onsite, offshore and Customer teams
▪ Help shape and plan and deliver transformation projects
▪ Ensuring delivery of real and tangible transformation through facilitation, analysis, and delivery
Preferred Qualification:
▪ Education: Graduate / Postgraduate in Management Studies (Specialization: Human Resource)
▪ Experience in due diligence, solution identification, feasibility assessment, client visits
▪ Experience of Project Management
▪ Experience in cost estimation and pricing for outsourcing and offshoring of processes
▪ Preferred experience in delivery, transition and/or solution design in BPS
Ex TCS Employees can't apply
PAN and DOB are required for profile creation
Role
Corporate Planning/Strategy Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Corporate Planning / Consulting / Strategy
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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