Delivery Manager – Capital Markets

Location: Thane, Maharashtra
Experience: 10–15 Years
Band: BPO 5/6
Salary: Up to ₹20 LPA
Industry: Financial Services / Capital Markets
Function: Operations / Delivery Management
Process: Capital Markets – Company Financials
Eligibility: Ex-TCS employees are not eligible to apply.

Job Summary

We are looking for an experienced Delivery Manager – Capital Markets to lead the delivery of Company Financials services within the Equity Capital Markets team. The candidate will be responsible for managing large-scale global delivery operations, ensuring high-quality and timely delivery of financial information, maintaining client relationships, driving operational excellence, and managing the overall P&L of the assigned cluster.

The ideal candidate should have strong expertise in capital markets, financial statement analysis, financial information services, and people management, with proven experience in leading large teams across multiple geographies.

Key Responsibilities

• Manage end-to-end delivery of Company Financials services for the Equity Capital Markets business across global delivery centers.

• Ensure the timely and accurate delivery of company financial reports and other financial information products.

• Apply a strong understanding of equity capital markets, broker and analyst reports, fixed-income products, corporate bonds, and related financial information services.

• Lead and manage large teams of approximately 100–200 employees across multiple operational streams, geographies, time zones, and cultures.

• Independently manage large-scale capital markets assignments and drive operational performance.

• Lead client meetings, manage stakeholder expectations, and act as the primary point of contact for delivery-related matters.

• Govern and monitor client-defined SLAs, internal performance metrics, quality standards, and delivery commitments.

• Analyze daily performance indicators, identify operational gaps, and implement performance improvement initiatives.

• Lead the financial performance and P&L management of the assigned business cluster.

• Develop staffing plans, workforce requirements, and training strategies to meet business objectives.

• Build strong relationships with internal and external stakeholders to ensure effective service delivery.

• Identify new business opportunities and support business growth through effort estimation, validation, and pricing activities.

• Drive continuous improvement, process optimization, productivity enhancement, and quality improvement initiatives.

• Provide leadership, coaching, mentoring, and performance feedback to managers and team members.

• Foster a culture of accountability, integrity, collaboration, and respect.

• Manage changing priorities, multiple deadlines, and business challenges while ensuring consistent delivery outcomes.

Required Skills and Competencies

• Strong knowledge of capital markets, equity capital markets, and financial information services.

• Expertise in company financial reports, financial statements, and financial data interpretation.

• Understanding of broker and analyst reports, fixed-income products, and corporate bonds.

• Strong financial analysis, analytical reasoning, and business judgment.

• Proven experience in large-scale delivery management and operations leadership.

• Experience in managing large teams and distributed global delivery operations.

• Client relationship management, stakeholder engagement, and escalation management.

• SLA governance, KPI monitoring, and performance management.

• P&L management, business planning, effort estimation, and pricing.

• Workforce planning, staffing, training, and resource management.

• Process improvement, operational excellence, and productivity management.

• Excellent verbal and written communication, presentation, and facilitation skills.

• Strong leadership, mentoring, conflict resolution, and decision-making abilities.

• Ability to manage ambiguity, shifting priorities, and multiple deadlines.

• Strong execution skills with a focus on accountability, quality, and timely delivery.

Eligibility Criteria

Educational Qualifications:

• B.Com / M.Com

• MBA in Finance

• ICWA / CMA

• Chartered Accountant (CA)

Experience Requirements:

• 10–15 years of overall professional experience.

• At least 5 years of experience independently managing large assignments in capital markets and financial information services.

• Demonstrated experience in managing large teams, preferably 100–200 employees.

• Experience in client management, delivery governance, and business performance management.

Additional Requirements

• Must be flexible to work across available shifts, as required by business needs.

• Strong interpersonal skills and the ability to work with global stakeholders.

• Ex-TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are required for profile creation, subject to the organization's recruitment and data-handling policies.

Key Success Factors

The successful candidate will demonstrate strong ownership of delivery, customer focus, financial and analytical expertise, effective people leadership, and the ability to drive business growth while maintaining high standards of quality, accuracy, and operational efficiency.