Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Delivery Manager – Capital Markets

4 Views 6 hours ago
Experience 10–15 Year(s)
₹
Salary Confidential
Location Thane
1 candidate(s) already applied

Job Description

Delivery Manager – Capital Markets

Location: Thane
Experience: 10–15 Years

Eligibility Criteria

B.Com, M.Com, MBA (Finance), ICWA, or CA.

Job Description

  • Manage financial information delivery for the Equity Capital Markets team across global delivery centers, ensuring accuracy and timely delivery of Company Financial Reports.

  • Demonstrate strong knowledge of equity capital markets, including Company Financial Reports, Broker and Analyst Reports, and Fixed Income products such as Corporate Bonds.

  • Possess a minimum of 10 years of overall experience, including at least 5 years of independently managing large assignments in capital markets and financial information services.

  • Read, interpret, and analyze financial data and financial statements.

  • Lead a team of 100–200 employees across multiple business streams, geographies, time zones, and cultures.

  • Lead client meetings and discussions, manage service-level agreements (SLAs), monitor internal performance metrics, and act as the primary delivery owner and point of contact.

  • Analyze daily performance indicators and drive continuous performance improvements.

  • Provide leadership, guidance, coaching, and performance feedback to individuals and teams.

  • Maintain strong relationships with internal and external stakeholders to address business requirements effectively.

  • Manage the profit and loss (P&L) for the assigned cluster.

  • Plan staffing requirements and training needs.

  • Foster a culture of accountability, integrity, collaboration, and respect.

  • Identify business growth opportunities and support effort estimation, validation, and pricing.

  • Participate in projects and continuous process improvement initiatives.

Critical Skills and Competencies

  • Strong customer focus, ownership, and results-oriented leadership.

  • Excellent analytical and financial statement interpretation skills.

  • Ability to evaluate business opportunities and make sound business decisions.

  • Strong relationship-building, networking, communication, and presentation skills.

  • Ability to deliver assignments within defined timelines.

  • Strong understanding of financial documents and capital markets.

  • Excellent team management, conflict resolution, mentoring, and coaching skills.

  • Strong execution capabilities with clear action plans and realistic timelines.

  • Excellent verbal and written communication and facilitation skills.

  • Ability to work effectively in ambiguous situations, manage shifting priorities, and handle multiple deadlines.

  • Strong interpersonal skills and flexibility to work across available shifts.

Additional Requirements

  • Former TCS employees are not eligible to apply.

  • PAN and Date of Birth (DOB) are mandatory for profile creation.

Key Skills

7 Skills
Profit & Loss (P&L) Capital Markets Client Relationship Process Improvement Financial Analysis Financial Reporting Team Management, SLA Management

Role Specifications

Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Toukeerahmed Attar
Recruiter - Gratitude Inc
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