Delivery Manager - Payroll
Gratitude IncDelivery Manager - Payroll
Job Description
Key Skills
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- Job Summary
The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations
within an HRO environment, ensuring service excellence, compliance, and client
satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms
such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory
frameworks. This position plays a critical role in driving operational efficiency, governance,
and continuous improvement initiatives across payroll delivery.
- Key Responsibilities
Lead end-to-end payroll service delivery across global HRO programs
Ensure adherence to SLAs, KPIs, and payroll governance frameworks
Manage US payroll statutory compliance including tax filing, reporting, and
deductions
Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end
activities)
Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and
reporting
Handle escalations, complex payroll scenarios, and issue resolution
Drive automation, process improvements, and transformation initiatives
Engage with clients and stakeholders for governance, service reviews, and reporting
Ensure accuracy, audit readiness, and compliance with regulatory requirements
Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery
- Required Qualifications
Graduate / Postgraduate in HR, Finance, or related field
Payroll certifications (CPP, FPC) – preferred
- Experience Requirements
12+ years of experience in payroll operations, HRO delivery, or service management
Experience in US payroll processing and compliance
Prior experience in handling client delivery and payroll operations on a scale
- Key Skills & Competencies
Strong domain expertise in payroll operations and HR processes
In-depth knowledge of US payroll statutory regulations and compliance
Excellent stakeholder and client management capabilities
Strong analytical, problem-solving, and decision-making skills
High ownership, accountability, and delivery focus
Leadership mindset with ability to manage cross-functional teams
- Tools & Systems
Oracle HRMS (Payroll, HR modules)
SAP SuccessFactors (Employee Central, Payroll)
Reporting & analytics tools
- Stakeholder Interaction
Clients and business stakeholders
Payroll, HR, and Finance teams
IT and system support teams
Vendors and external partners
Internal leadership and delivery teams
- Success Metrics / KPIs
SLA and KPI adherence
Payroll accuracy and error rate
Compliance and audit success rate
Client satisfaction scores
Turnaround time for payroll cycles
Process efficiency and automation outcomes
- Language Requirements
English
Ex TCS Employees can’t apply
PAN and DOB are required for profile creation
Role
Pay Roll/Compensation Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, nigeria
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