Delivery Manager – Payroll | US Payroll | HRO | Oracle HRMS | SAP SuccessFactors | Hyderabad

Gratitude Inc

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2 weeks ago

7-12 Year(s)

Hyderabad

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Job Description

Key Skills

Stakeholder Management Payroll Processing oracle HR .Service Delivery SAP SuccessFactors end-to-end implementation projects US Payroll Processing

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Job Title : Delivery Manager – Payroll

Job Description

We are hiring a Delivery Manager – Payroll to lead end-to-end payroll operations within a global HRO environment. The role focuses on US payroll processing, statutory compliance, HRIS platforms, service delivery, client management, and operational excellence.

The ideal candidate should have strong experience managing large-scale payroll operations, US payroll compliance, SLA/KPI governance, complex payroll issues, and cross-functional teams while driving automation and continuous improvement.

Key Responsibilities

Lead end-to-end payroll service delivery across global HRO programs.
Manage US payroll processing and statutory compliance, including tax filing, reporting, and deductions.
Oversee the complete payroll lifecycle including gross-to-net processing, reconciliations, and year-end activities.
Ensure SLA, KPI, payroll governance, accuracy, and compliance requirements are met.
Utilize Oracle HRMS and SAP SuccessFactors for payroll processing and reporting.
Handle complex payroll scenarios, escalations, and issue resolution.
Drive automation, transformation, and continuous process improvement.
Conduct client governance meetings, service reviews, and performance reporting.
Ensure payroll audit readiness and regulatory compliance.
Collaborate with HR, Finance, IT, vendors, and other stakeholders.
Lead cross-functional teams and ensure high-quality payroll delivery.

Required Skills

US Payroll Operations
Payroll Statutory Compliance
Oracle HRMS
SAP SuccessFactors
HRO Service Delivery
SLA / KPI Management
Client & Stakeholder Management
Payroll Reconciliation
Team Leadership
Process Automation & Continuous Improvement

Qualifications

Graduate/Postgraduate in HR, Finance, or related field.
Payroll certifications such as CPP or FPC are preferred.
Strong English communication skills.
Experience in US payroll processing and compliance.
Experience managing client-facing payroll delivery operations.

Important Notes

Location: Hyderabad
Experience: 7–10 Years
Ex-TCS employees are not eligible to apply.
PAN and DOB are mandatory for profile creation.

Role

Human Resources Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Human Resources

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