Delivery & Network Operations Lead

Qualification: Master of Business Administration (MBA)

Experience: 7–11 Years
Shift: US Shift
Skill: Supply Chain – New Product Introduction (NPI)

Job Description

We are looking for an experienced Supply Chain Operations Team Lead to manage end-to-end supply planning and network operations for an assigned area or category. The role involves leading a team of planning professionals, ensuring efficient supply execution, maintaining inventory performance, coordinating with suppliers and cross-functional stakeholders, and driving operational excellence.

The ideal candidate should have strong expertise in supply chain planning, inventory management, sourcing coordination, planning data accuracy, and digital planning tools. The role will focus on maintaining uninterrupted supply operations, improving service delivery, managing operational risks, and supporting continuous improvement initiatives.

Roles and Responsibilities

• Lead daily operations of Senior Analysts and Analysts, ensuring effective supply planning and execution.

• Manage supply planning, inventory control, sourcing coordination, and master data activities.

• Ensure operational performance meets established service delivery metrics and business objectives.

• Identify and resolve supply chain risks, constraints, and operational exceptions proactively.

• Maintain accurate planning parameters, master data, and system records to ensure reliable planning outputs.

• Collaborate with demand planning, supply planning, procurement, suppliers, and other cross-functional teams.

• Drive adoption of digital planning tools, analytics dashboards, and automation solutions.

• Identify process gaps and implement continuous improvement initiatives to enhance efficiency and productivity.

• Ensure compliance with standard operating procedures, documentation standards, version control, and data governance requirements.

• Prepare and communicate performance reports, operational updates, and data-driven insights to leadership and stakeholders.

• Develop backup plans and support business continuity to ensure uninterrupted operations.

• Coach and mentor team members, conduct performance reviews, and support capability development.

• Support New Product Introduction (NPI) activities by coordinating product launches across supply chain, sales, and distribution functions.

• Ensure supply chain readiness for new product launches while minimizing time-to-market and operational disruptions.

Required Skills and Qualifications

• MBA or equivalent postgraduate qualification.

• 7–11 years of relevant experience in Supply Chain Management, Supply Planning, or Network Operations.

• Experience in team leadership and managing supply chain planning professionals.

• Strong knowledge of inventory management, sourcing coordination, and supply planning processes.

• Understanding of New Product Introduction (NPI) and product launch coordination.

• Experience with digital supply chain planning tools, analytics dashboards, and automation.

• Strong stakeholder management, problem-solving, and analytical skills.

• Excellent communication, leadership, and decision-making abilities.

• Ability to work in a US shift.