Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Delivery Operations Team Lead – FP&A

39 Views 1 day ago
Experience 7–11 Year(s)
₹
Salary Confidential
Location Gurugram
9 candidate(s) already applied

Job Description

LOCATION: Gurgaon

EXPERIENCE: 7–11 years

EDUCATION: CA / CMA / CFA / CPA / MBA (Finance) – Premier Institute

WORK MODE: Work From Office (WFO)

SHIFT: US Shifts

NOTICE PERIOD: 30 to 45 days

RELOCATION: Yes

CAB FACILITY: Both sides within hiring zone


Role Overview

The Delivery Operations Team Lead – FP&A is responsible for financial planning and analysis delivery, including budgeting, forecasting, variance analysis, and business partnering. The role supports business requirements against standard product offerings and development platforms, creates prototypes, completes integration testing with delivery platforms, and develops job aids and documentation.


Key Responsibilities

Responsible for translating business requirements against standard product offerings and development platforms


Create prototypes, complete integration testing with delivery platforms, create job aids and other relevant documentation


Onboard the content development team on the tools and processes


Expected to have deep knowledge about Learning Management Systems (LMS) like CSOD, SABA, SuccessFactors – to deploy and test courses to provide the best user experience


Responsible for reporting status of team members to internal/external stakeholders


Upskill the content development team on standard tools and technologies


Expected to learn new tools as and when introduced and knowledge-share with other team members


Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy


Work in collaboration with ID and media team to provide the solution as per the requirement


Key Skills & Keywords

P&L Ownership


Business Partnering


Working Capital Management


Cash Flow Forecasting


Zero-Based Budgeting


Cross-Functional Collaboration


Financial Controller


Budgeting, Forecasting, Variance Analysis


Excluding keywords: Sales and Marketing


Qualifications

Education: CA / CMA / CFA / CPA / MBA (Finance) from a Premier Institute – required


Experience: 7–11 years in FP&A – required


Strong analytical and problem-solving skills


Excellent communication and stakeholder management


Experience with LMS platforms (CSOD, SABA, SuccessFactors) – preferred


Experience with reporting and documentation


Why Join?

Competitive salary package


Prime Gurgaon location


Work From Office setup


Cab facility (both sides within hiring zone)


Career growth in FP&A and delivery operations


Dynamic and supportive team environment

Key Skills

4 Skills
FPGA forecasting. Variance Analysis 7+ years of progressive corporate treasury and capital management operations, with at least 2–3 years in a clear supervisory or lead capacity.

Role Specifications

Role
Customer Delivery Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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