DERM Lead
Gratitude IncDERM Lead
Job Description
Key Skills
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DERM Lead
Location: Hyderabad
Experience: 9–15 Years
Band: BPO 6
Job Summary
We are seeking an experienced DERM Lead to drive a data-driven culture across operations by implementing Delivery Excellence initiatives, Quality Management Systems, and Lean Six Sigma methodologies. The ideal candidate will lead business transformation, continuous improvement, automation, and process excellence programs while ensuring high levels of client satisfaction and operational efficiency.
Key Responsibilities
Drive a data-driven culture by delivering training on quality tools, Lean Six Sigma, and continuous improvement methodologies.
Conduct thought leadership workshops and develop continuous improvement roadmaps for client accounts.
Lead and mentor Lean Six Sigma projects to deliver measurable business value and productivity improvements.
Drive deployment of Quality Management Systems (iQMS), including ISO and CMMI best practices.
Build organizational capability in Lean Six Sigma, Digital Transformation, and Quality Management Systems.
Lead automation and innovation initiatives to improve operational excellence.
Proactively identify and mitigate process risks through the "No Surprise" framework.
Collaborate with clients and internal stakeholders to successfully deploy Delivery Excellence initiatives.
Drive process improvement through data analytics and business transformation programs.
Ensure continuous improvement initiatives are recognized internally and externally.
Required Qualifications
M.Com, MBA (Finance), CA, ICWA, or Engineering graduate.
Lean Six Sigma Green Belt certification is mandatory.
Black Belt, Master Black Belt, PMP, Agile, QMS, or Digital certifications are preferred.
Experience Requirements
9–15 years of relevant experience in Delivery Excellence, Business Transformation, Process Improvement, or Operational Excellence.
Minimum 10 years of overall professional experience.
At least 4 years of experience as a Lean Six Sigma or Transformation professional in FAO (Finance & Accounting Outsourcing) processes.
Proven experience delivering business value through Lean Six Sigma methodologies.
Experience in the service industry is mandatory.
Exposure to Automation, Data Analytics, Machine Learning, or Artificial Intelligence is an added advantage.
Required Skills
Lean Six Sigma (Green Belt mandatory)
Process Excellence & Business Transformation
Quality Management Systems (ISO, CMMI, iQMS)
Lean Methodologies
Automation & Digital Transformation
Data Analytics
Program & Project Management
Client & Stakeholder Management
Risk Management
Continuous Improvement
Strong analytical and problem-solving skills
Excellent communication and presentation skills
Leadership and mentoring capabilities
Success Factors
Strong communication and presentation skills.
Analytical mindset with exceptional attention to detail.
Excellent client and stakeholder management abilities.
Strong influencing and networking skills.
Effective program management capabilities.
Self-driven, proactive, and goal-oriented mindset.
Ability to challenge existing processes and drive innovation.
Additional Information
Shift: Must be willing to work in all shifts (currently afternoon shift).
Must be willing to travel based on client and business requirements.
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Pre-Screening Questions
How many years of experience do you have in Lean Six Sigma or Business Transformation?
Do you have at least 4 years of experience in FAO process transformation?
Do you hold a Lean Six Sigma Green Belt certification? (Mandatory)
Do you have certifications such as Black Belt, PMP, Agile, or QMS?
Have you led automation, process improvement, or digital transformation initiatives?
What is your current or last drawn CTC?
What is your expected CTC?
What is your notice period or earliest joining date?
Have you ever worked with TCS?
Can you provide your PAN and Date of Birth for profile creation?
Are you willing to work from Hyderabad, travel as required, and work in rotational shifts?
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
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