Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

DERM Lead

503 Views 1 week ago
Experience 9–15 Year(s)
₹
Salary Confidential
Location Hyderabad
98 candidate(s) already applied

Job Description

DERM Lead

Location: Hyderabad
Experience: 9–15 Years
Domain: FAO / Finance & Accounting Operations
Mandatory: Lean Six Sigma Green Belt

Job Overview

We are seeking an experienced DERM Lead to drive delivery excellence, continuous improvement, quality management, and data-driven transformation across Finance & Accounting Operations (FAO).

The role will focus on developing a data-driven culture, driving Lean Six Sigma initiatives, strengthening Quality Management Systems, improving client satisfaction, and delivering measurable business value through process transformation, automation, and digital initiatives.

Key Responsibilities

Delivery Excellence & Continuous Improvement

  • Drive a data-driven culture across operations through quality tools, methodologies, and training.

  • Develop and execute continuous improvement roadmaps for client accounts.

  • Lead process improvement projects using Lean Six Sigma methodologies.

  • Identify opportunities to improve productivity, efficiency, quality, and business value.

Quality Management

  • Facilitate deployment of Quality Management Systems (QMS), including ISO and CMMI practices.

  • Build organizational capabilities in Quality Management, Lean Six Sigma, and digital transformation.

  • Establish effective risk identification and mitigation frameworks.

Transformation & Innovation

  • Drive automation, innovation, and digital transformation initiatives.

  • Leverage Data Analytics, Machine Learning, and Artificial Intelligence where applicable.

  • Develop and showcase successful transformation and innovation case studies.

Client & Stakeholder Management

  • Conduct thought-leadership workshops with clients and internal stakeholders.

  • Engage with clients to understand business challenges and develop improvement strategies.

  • Ensure Delivery Excellence initiatives are effectively implemented and recognized.

  • Build strong stakeholder relationships and influence business outcomes.

Leadership & Program Management

  • Lead and mentor process improvement and transformation teams.

  • Manage improvement programs and ensure delivery against targeted business outcomes.

  • Promote a culture of innovation and challenge existing processes.

  • Drive competency development across Lean Six Sigma, QMS, and digital transformation.

Required Qualifications & Skills

  • 9–15 years of overall experience in business problem-solving, transformation, or process improvement.

  • 4+ years of experience as a Lean Six Sigma / Transformation professional in FAO processes – Mandatory.

  • Lean Six Sigma Green Belt – Mandatory.

  • Experience in the Service Industry – Mandatory.

  • Proven experience delivering measurable business value and productivity improvements.

  • Practical experience in Lean Six Sigma, automation, and process transformation.

  • Experience with Data Analytics, Machine Learning, or Artificial Intelligence is an advantage.

  • Strong client and stakeholder management skills.

  • Excellent communication and presentation skills.

  • Strong analytical, problem-solving, influencing, and program management capabilities.

  • Self-driven, goal-oriented, and comfortable challenging the status quo.

Preferred Certifications

  • Lean Six Sigma Black Belt / Master Black Belt

  • Quality Management Systems (QMS)

  • Agile

  • Digital Transformation

  • PMP

Educational Requirements

  • M.Com

  • MBA in Finance

  • CA / ICWA

  • Engineering degree with proven Lean Six Sigma Black Belt or transformation expertise in FAO processes

Shift & Travel

  • Willingness to work in all shifts; currently afternoon shift.

  • Willingness to travel to different locations based on client/organizational requirements.

Important Note

  • Ex-TCS employees are not eligible to apply.
  • PAN and Date of Birth (DOB) are required for profile creation.

Key Skills

8 Skills
Automation Quality Management System Stakeholder Management Transformation Manager Data analytics Process Improvement client management Lean Six Sigma Certified

Role Specifications

Role
Banking - Business
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Banking / Financial Services

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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