Employee benefit - HRO
Gratitude IncEmployee benefit - HRO
Job Description
Key Skills
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Role/Skill: Employee Benefit - HRO
Location: Pune
Experience: 4 to 10 years
Band: BPO 3/4
Salary: Up to 12 LPA
Job Requirements
Strong English communication skills (written & verbal)
Proven Root Cause Analysis (RCA) skills – mandatory
Proficiency in MS Office (Excel, Word, PowerPoint)
Hands-on exposure to SAP HCM & FICO – preferred
Experience in HR benefits operations or shared services environment
Strong team-managerial competencies with experience managing at least 5–7 team members
Key Responsibilities
Manage employee benefits administration and related transactions
Perform accounting entries and reconciliations for benefit-related accounts
Identify, analyze, and resolve discrepancies using RCA techniques
Prepare and review MIS reports and benefits dashboards
Ensure compliance with internal controls, SLAs, and audit requirements
Coordinate with HR, Finance, and external vendors for issue resolution
Support process improvements and knowledge transitions
Domain
Employee Benefits Administration
Soft Skills
Analytical ability, attention to detail, stakeholder management, communication, and team management
Education Requirements
Graduate / Post-Graduate / HR-related certifications
Preferred Certifications
SAP HCM / FICO Certifications
Important Notes
Ex-TCS employees cannot apply
PAN and DOB are required for profile creation
Questionnaire Link
https://myglit.com/lateral/cref/9971d02cb4
Note: Filling out this questionnaire form is mandatory for the further recruitment process.
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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