Employee Data Governance Specialist – SME

Gratitude Inc

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1 hour ago

Employee Data Governance Specialist – SME

4-8 Year(s)

10 - 15 Thousand p.m

Mumbai (bhayandar, ram mandir, prabhadevi, mumbai central, charni road)

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Job Description

Key Skills

BPO Skills Data Management Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must.

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Tata Consultancy Services | Employee Data Governance Specialist – SME

Location: Mumbai, India | Work Setup: Onsite | Shift: 24_7 Flexible, Extended hours as needed

Job Type: Full-time | Band: BPO 3 |

Experience: 4–8 Years [JD: 4-6 yrs must-have]

Job ID: 415068 | Salary: Up to 9 LPA

Role Summary

Provide high-efficiency HR support for onshore US & Europe employees. Own Employee Data Management [EDM], HR Admin, and Hire-to-Retire lifecycle transactions in Workday + ServiceNow. Act as SME for data hygiene, reporting, and transactional accuracy.

Key Responsibilities

- HR Transactions & Data Management: Process Workflow, ServiceNow Cases, and Workday activities. Handle Promotions, Personal data changes, Separations, Cost center changes, Transfers, and Compensation changes in Workday modules

- Workday SME Activities: Expert in Workday Inbox/filters management. Use Sandbox for Workday testing. Validate employee records for data hygiene and reporting accuracy

- Reporting & Governance: Prepare and publish weekly and monthly reports. Support data/records management to ensure high data quality standards

- Team & Transition Support: Coach team members as needed. Deliver training sessions. Lead by example. Experience in pilot transitions is a value-add

Knowledge & Experience – Must Have

- Experience: 4–6 years in US and Europe HRO verticals. Hire-to-Retire HR transactions: EDM, HR Admin, Employee Lifecycle events

- Systems: Expert-level knowledge of Workday and ServiceNow is mandatory. Workday Reporting experience preferred

- Competencies: Strong communication, problem-solving, and resolution skills. Multi-tasking, confidentiality, independent working, and strong organization. Ability to work on deadlines under pressure

Education & Skills

- Education: Bachelor’s degree in any discipline. Basic MS-Office knowledge required

- Soft Skills: Ability to coach, deliver training, and lead by example

Working Conditions

24_7 shift flexibility required. Work from Office only – No WFH. Must be agile to extend hours to meet deadlines without prompting

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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