Employee Data Governance Specialist – SME (EDG)

Location: Mumbai, Maharashtra
Experience: 4–8 Years
Band: BPO 3
Job ID: 436495
Work Mode: 100% Work From Office (WFO)
Shift: Flexible 24×7 Rotational Shifts

Position Overview

We are looking for an experienced Employee Data Governance Specialist – SME to provide HR operations support to onshore employees across the US and Europe. The role involves employee data management, HR administration, Hire-to-Retire (H2R) transactions, Workday operations and reporting, and ServiceNow case management.

The ideal candidate must have strong hands-on expertise in Workday and ServiceNow, a thorough understanding of employee lifecycle processes, and the ability to manage complex HR transactions while maintaining data accuracy, confidentiality, and service delivery standards.

Key Responsibilities

• Manage employee records and data throughout the Hire-to-Retire (H2R) lifecycle.

• Process employee lifecycle transactions, including promotions, personal information changes, separations, cost centre changes, transfers, and compensation updates.

• Ensure employee data accuracy, completeness, consistency, and integrity in Workday.

• Manage Workday workflows, inbox activities, filters, and employee-related transactions.

• Prepare, validate, and publish weekly and monthly HR operational reports.

• Use Workday sandbox environments for testing and validation activities.

• Process and manage HR-related ServiceNow cases, monitor progress, and ensure timely resolution within defined SLAs.

• Investigate employee data discrepancies and coordinate with stakeholders for corrective action.

• Maintain accurate case notes, documentation, and employee records.

• Follow HR data governance policies, internal controls, compliance requirements, and confidentiality standards.

• Support audits, data validation exercises, process transitions, and knowledge transfer activities.

• Provide subject matter expertise, technical guidance, coaching, and training to team members.

• Collaborate with onshore HR teams and stakeholders across the US and Europe.

• Identify opportunities to improve workflows, reporting, and operational efficiency.

Required Qualifications & Experience

• Bachelor's degree in any discipline.

• 4–8 years of relevant experience in HR Operations, Employee Data Management, or HRO processes.

• Mandatory experience supporting US and European HRO operations.

• Expert-level working knowledge of Workday and ServiceNow.

• Strong understanding of Hire-to-Retire (H2R) and employee lifecycle management.

• Hands-on experience with employee data changes, promotions, compensation updates, transfers, separations, and cost centre changes.

• Knowledge of Workday Inbox, filter management, workflows, reporting, and sandbox testing.

• Experience in ServiceNow case management and HR workflow processing.

• Proficiency in MS Office applications.

• Strong communication, analytical, problem-solving, and stakeholder management skills.

• Ability to multitask, work independently, maintain confidentiality, and meet deadlines.

Preferred Skills

• Workday reporting and employee data quality management.

• HR data governance and employee records management.

• Experience in process migration, pilot transitions, and knowledge transfer.

• Team coaching, training, and process improvement experience.

• Shared services or outsourced HR operations exposure.

Working Conditions

• 100% Work From Office in Mumbai; work from home is not available.

• Flexible to work in 24×7 rotational shifts.

• Must be comfortable working extended hours when required.

Important Hiring Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for candidate profile creation and must be collected through the authorized recruitment process.

Screening Priority: Candidates must have relevant US and Europe HRO experience, expert-level Workday and ServiceNow knowledge, and hands-on experience in employee lifecycle transactions and employee data management.