Enterprise Service Delivery Manager (Telecom – B2B)
Gratitude IncEnterprise Service Delivery Manager (Telecom – B2B)
Job Description
Key Skills
47 candidate(s) have already applied for this Job. Apply now
Job Title: Enterprise Service Delivery Manager (Telecom – B2B)
Location: Chennai
Experience: 6–8 Years
Employment Type: Full-Time
Salary: Up to ₹17 LPA
Band: BPO 4/5
Shift: Flexible / Rotational Shift
Role Overview
TCS is hiring an Enterprise Service Delivery Manager (Telecom – B2B) to lead end-to-end Lead-to-Activate delivery operations for enterprise telecom customers. The role focuses on customer delivery, order fulfillment, service activation, supplier coordination, SLA management, operational governance, and ensuring a seamless customer experience across complex enterprise delivery journeys.
Key Responsibilities
Manage end-to-end Lead-to-Activate delivery operations.
Drive customer engineering, solution validation, and order readiness.
Coordinate with Sales, Presales, Engineering, Planning, Billing, and Support teams.
Manage enterprise customer deliveries from order acceptance to service activation.
Oversee supplier and vendor coordination to ensure timely service delivery.
Monitor SLAs, delivery milestones, backlog, and ageing orders.
Manage escalations, delivery risks, and jeopardy resolution.
Ensure billing readiness and successful service handover.
Drive process improvements, RCA, automation, and operational governance.
Maintain service data quality, reporting, and operational visibility.
Required Skills & Qualifications
6–8 years of experience in Telecom B2B Service Delivery.
Lead-to-Activate Operations.
Order Fulfillment.
Enterprise Customer Delivery.
Service Activation.
Vendor & Supplier Management.
SLA Management.
Delivery Assurance.
Customer Relationship Management.
Stakeholder Management.
Escalation Management.
Delivery Reporting.
Process Improvement.
Preferred Skills
Telecom Operations
CRM
OSS
Workflow Automation
Network Planning
Capacity Planning
Order Management
Risk Management
Root Cause Analysis (RCA)
Operational Excellence
Customer Experience
Service Provisioning
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Role
Project Manager-Telecom
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Project Management / Site Engineers
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Contractual Lifecycle management Analyst
Gratitude Inc2 - 4 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Bangalore, India
TSR/CSR SUPPORT EXECUTIVE
Gratitude Inc0 - 2 Year(s)
₹ 60 - ₹ 75 Thousand p.m
Hyderabad, India
Customer Service Process Associate – Voice and Webchat
Gratitude Inc1 - 6 Year(s)
Confidential
Kolkata, India
MIS & Reporting Analyst (Management Information Systems)
Gratitude Inc3 - 5 Year(s)
₹ 70 - ₹ 80 Thousand p.m
Gurugram, India
“Parlez-vous Français? Get Paid Up to 10L in Mumbai!”
Gratitude Inc6 - 15 Year(s)
₹ 70 - ₹ 100 Thousand p.m
Mumbai, India
1 - 5 Year(s)
Confidential
Gurugram, India
RTR Team Lead
Gratitude Inc8 - 10 Year(s)
₹ 90 - ₹ 1 Lacs p.m
Kolkata, India
Training Lead – SCM [SAP Ariba P2P]
Gratitude Inc4 - 8 Year(s)
₹ 90 - ₹ 95 Thousand p.m
Delhi, India
Blue Collar (TA) Hiring Manager
Gratitude Inc11 - 15 Year(s)
₹ 130 - ₹ 140 Thousand p.m
Pune, India
Lean Practitioner - Utilities Transformation
Gratitude Inc8 - 10 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Kolkata, India