Enterprise Service Delivery Manager | Telecom B2B | Chennai

Gratitude Inc

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22 hours ago

Enterprise Service Delivery Manager | Telecom B2B | Chennai

6-8 Year(s)

Chennai

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Job Description

Key Skills

Strong background in Lead-to-Activate, order fulfilment, customer delivery and service activation operations. Experience managing standard, complex, multi-site and strategic enterprise customer deliveries.

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We’re hiring an Enterprise Service Delivery Manager with strong experience in Telecom B2B operations, Lead-to-Activate, order fulfilment, customer delivery, and service activation. If you have a background managing enterprise telecom delivery and coordinating cross-functional teams across sales, engineering, suppliers, and operations, this is an excellent opportunity to lead large-scale delivery operations.

Location: Chennai
Experience: 6-8 Years
Salary: Up to 17 LPA

What You’ll Do

* Own end-to-end B2B order fulfilment and service activation from order acceptance through billing readiness
* Manage enterprise, wholesale, multi-site, and strategic customer deliveries
* Coordinate across sales, presales, engineering, planning, suppliers, field operations, billing, and support teams
* Drive SLA management, vendor governance, escalation handling, and jeopardy management
* Monitor milestones, backlog, ageing orders, delivery reporting, and customer communication
* Lead process improvement, root cause analysis, automation initiatives, and operational governance
* Ensure accurate service data, inventory quality, and delivery predictability

What We’re Looking For

* 6-8 years of experience in Telecom B2B service delivery, order fulfilment, or service activation operations
* Strong experience in Lead-to-Activate processes
* Expertise in enterprise customer delivery, vendor/OLO governance, and SLA management
* Experience managing complex, multi-site, and strategic customer implementations
* Strong stakeholder management, reporting, and operational leadership skills
* Ability to drive RCA, automation, and continuous improvement initiatives

Important
* PAN and DOB are mandatory for profile creation

Why Join?

* Lead enterprise-scale telecom delivery operations
* Work across customer engineering, delivery, technical services, and supplier governance
* Drive transformation, automation, and operational excellence initiatives
* Opportunity to influence customer experience and delivery performance at scale

If you have experience in Telecom B2B service delivery, order fulfilment, or enterprise customer operations, send your updated CV today.

Only shortlisted candidates will be contacted.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rabiat Abdullahi

Recruiter - Gratitude Inc

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