Finance & Accounting Operations Management

Gratitude Inc

9 Views

11 hours ago

12-20 Year(s)

₹ 90 - ₹ 1.42 Lacs p.m

Gurugram - NCR, Delhi

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Job Description

Key Skills

Financial Report Auditing SOX Compliance Taxation, BIR Audit, Strong background with government compliances escalation Financial statements/ month end financial close Procure-to-Pay (P2P) Process Knowledge. 7–10 years of progressive experience in Record-to-Report, General Ledger, or Financial Accounting functions. Accounts Payable / Finance & Accounting Client & Stakeholder Management Order-to-Cash (O2C) & Billing

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Support (F&A) – Manager

Location: Gurgaon
Experience: 12–20 Years
Band: BPO 5
Salary: Up to ₹17 LPA
Job Code: 431445

Role Overview

We are looking for an experienced Finance & Accounting (F&A) Manager to lead end-to-end finance operations across multiple towers, including Procure-to-Pay (P2P/PTP), Order-to-Cash (OTC), Record-to-Report (RTR), Payroll, Project Costing, and Treasury.

The role requires strong financial and operational leadership, client and stakeholder management, governance, compliance, people management, and continuous process improvement. The successful candidate will ensure timely financial close, effective controls, audit readiness, SLA/KPI achievement, and high-quality service delivery across global operations.

Key Responsibilities

Finance Operations Management

Oversee end-to-end delivery across P2P/PTP, OTC, RTR, Payroll, Project Costing, and Treasury.
Supervise period-end close, book closure, financial analysis, reconciliations, fixed asset record updates, and other accounting activities.
Ensure books of accounts are updated accurately and on time.
Monitor exceptions and ensure timely resolution of operational and financial issues.
Ensure consistent delivery against agreed SLAs, KPIs, and service commitments.

Financial Close, Audit & Compliance

Manage monthly and quarterly financial close activities.
Support statutory and internal audits, tax audits, transfer pricing audits, and regulatory reporting.
Coordinate with external auditors, consultants, and internal stakeholders.
Review audit observations and drive timely closure of action items.
Ensure adherence to corporate governance, internal controls, and SOX compliance.
Support governance and financial control requirements across the finance function.

Client & Stakeholder Management

Manage relationships with global stakeholders across countries and business functions.
Lead periodic client calls, SLA/KPI reviews, governance meetings, and performance discussions.
Resolve stakeholder queries and support ad hoc reporting requirements.
Communicate performance trends, risks, escalations, and improvement plans.
Maintain a strong customer-service orientation and ensure timely responses to business requirements.

People & Performance Management

Lead, mentor, and develop finance teams across multiple processes.
Conduct regular one-to-one meetings, team huddles, performance discussions, and coaching sessions.
Manage team productivity, performance, engagement, and capability development.
Provide guidance on complex queries and support issue resolution.
Organize periodic training on accounting policies, procedures, controls, and client-specific requirements.

Process Improvement & Transformation

Drive process transformation, standardization, and continuous improvement initiatives.
Identify operational inefficiencies, control gaps, and opportunities for automation.
Strengthen exception management and root-cause analysis.
Improve reporting accuracy, turnaround time, productivity, and service quality.
Support knowledge transfer, process transitions, and business continuity initiatives.

SLA, KPI & Governance Management

Monitor operational performance against agreed SLAs and KPIs.
Lead periodic reviews with clients and internal business teams.
Track exceptions, escalations, service risks, and corrective actions.
Drive governance meetings and communicate performance outcomes to leadership.
Ensure compliance with agreed service commitments and operational controls.

Business Continuity & Risk Management

Support business continuity planning and recovery activities.
Manage escalations and operational risks effectively.
Ensure appropriate controls and contingency measures are in place.
Support transition and knowledge-transfer activities when required.

Required Experience & Qualifications

12–20 years of experience in core Finance & Accounting.
At least 10 years of team-handling experience.
Strong experience managing multiple F&A processes or finance operations towers.
Experience in financial close, reconciliations, audit support, governance, and compliance.
Proven experience in stakeholder management and client-facing operations.
Strong exposure to SLA/KPI management, performance management, and escalation handling.
Experience working with multiple ERP systems.
Experience managing global stakeholders and tight turnaround deadlines.
CPA, CA, or CWA qualification is desirable.

Core Skills

Finance & Accounting Operations Management
Procure-to-Pay (P2P/PTP)
Order-to-Cash (OTC)
Record-to-Report (RTR)
Payroll, Project Costing & Treasury
Financial Close & Reconciliation
Audit, Governance & Compliance
SOX Compliance & Internal Controls
Client & Stakeholder Management
People Management & Leadership
SLA/KPI & Performance Management
Process Improvement & Transformation

Systems & Tools

Multiple ERP systems
MS Excel and financial reporting tools
MIS and operational dashboards
Financial close and reconciliation systems
Audit and compliance reporting tools

Preferred Certifications

CA / CPA / CWA
Six Sigma Green Belt
Relevant finance, accounting, or process-improvement certifications

Key Competencies

Strong analytical and decision-making skills
Excellent written and spoken English
Effective people leadership and team development
Strong problem-solving and escalation-management skills
Results-oriented approach
Process governance and risk awareness
Ability to manage multiple priorities under tight deadlines
Customer and stakeholder service orientation

Important Eligibility Information

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Candidates should have extensive experience in core Finance & Accounting and team management.
Experience in global stakeholder management, audits, financial close, compliance, and process transformation is highly desirable.

Role

Trade Finance Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Raima Jaiswal

Recruiter - Gratitude Inc

NA, india

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