German Language (P4) – Customer Service Analyst
Job Description
Location: Gurugram, Haryana
Experience: 3–5 Years
Qualification: Any Graduation
Career Level: CL11
Work Mode: Work from Office (confirm with client)
Shift: Rotational Shifts
Job Description
We are hiring a German Language Customer Service Analyst for Accenture. The candidate will be responsible for handling customer queries in German, processing sales orders, coordinating with commercial and residential customers, and resolving order-related issues and claims.
Key Responsibilities
Process and enter daily sales orders into the system.
Communicate with German-speaking commercial and residential customers over calls.
Handle customer inquiries and resolve order-related claims.
Analyse customer issues and provide appropriate resolutions.
Coordinate with internal teams to ensure smooth order processing.
Maintain customer satisfaction throughout the purchase and service journey.
Follow operational guidelines and meet service quality standards.
Mandatory Skills
German Language Proficiency – P4 (Mandatory).
Customer Service / Customer Support.
German Communication – Verbal and Written.
Order Management and Query Resolution.
Eligibility Criteria
Any graduate.
3–5 years of relevant experience.
Mandatory German language proficiency at P4 level.
Customer service experience preferred.
Willingness to work in rotational shifts.
German Language
German P4
German Communication
German Translation
Customer Service
Customer Support
International Voice Process
Voice Process
Order Management
Order Processing
Sales Order Management
Query Resolution
Complaint Management
Claim Processing
Customer Relationship Management
Verbal Communication
Written Communication
Email Support
Problem Solving
Client Coordination
4. Educational Qualification
- Any Graduation.
Candidate Industry:
BPO / ITES
Customer Service
Customer Support
International Voice Process
Key Skills
14 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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