• Handle end-to-end customer service operations in German.

• Communicate effectively with German-speaking customers.

• Address customer inquiries, complaints and service-related issues.

• Analyse and resolve increasingly complex customer problems.

• Ensure timely and accurate resolution of customer concerns.

• Coordinate with internal teams and stakeholders.

• Maintain positive customer relationships and service quality.

• Work independently with minimal supervision.

• Support and oversee small work efforts or team activities when required.

• Follow operational guidelines and rotational shift schedules.

Mandatory Skills

• German Language Proficiency – P4 (Mandatory).

• Excellent German verbal and written communication.

• Customer Service / Customer Support.

• Strong problem-solving and analytical skills.

• Ability to manage customer service processes end to end.

Eligibility Criteria

• Any Graduation.

• 5–8 years of relevant experience.

• German language proficiency at P4 level is mandatory.

• German proficiency must be verified through the applicable language assessment.

• Notice period: Up to 30 days.

• Willingness to work in rotational shifts.

3Skills 

4. Candidate Industry

Select:

• ITES / BPO

• Customer Service

• Customer Support

• International Voice Process

• Shared Services

5. Salary Breakdown

Recruitment recommendation: Keep German P4 as the primary mandatory keyword. Target candidates with 5–8 years of German-language customer service experience and a notice period of 30 days or less.

Suggested job title for better candidate reach: German Language Expert – Customer Service Senior Analyst (P4).