Global Benefits Analyst

Location: Chennai

Experience: 4–8 Years
Band: BPO 3
Salary: Up to ₹9 LPA
Work Mode: Work From Office (WFO)
Shift: Rotational / Region-Based Shifts (24×7 Operations)

Job Overview

We are hiring an experienced Global Benefits Specialist to manage and administer employee benefits programs across multiple international regions, including Europe, the UK, Africa, Southeast Asia, the Middle East, and Latin America.

The ideal candidate should have strong experience in global benefits administration, pension management, payroll coordination, employee wellness programs, group health insurance, and vendor management. The role involves working closely with international HR teams, finance departments, vendors, and other stakeholders to ensure accurate, compliant, and efficient benefits operations.

Key Responsibilities

Global Benefits Administration

• Manage employee benefits programs across multiple international regions.

• Handle pension enrollments, employee updates, and benefits-related transactions.

• Administer group health insurance, medical coverage, and employee wellness benefits.

• Coordinate payroll processing, claims management, and vendor file transfers through SFTP.

• Perform pre- and post-pension payroll validations and active payroll checks.

• Coordinate supplier invoicing and work closely with finance teams.

• Ensure compliance with regional benefits policies, local regulations, and company guidelines.

Stakeholder & Vendor Management

• Act as the primary point of contact for benefits vendors and service providers.

• Monitor vendor performance against agreed SLAs and KPIs.

• Collaborate with HR business partners, finance teams, leadership, and global stakeholders.

• Maintain strong vendor relationships and ensure timely service delivery.

Employee Engagement & Communication

• Conduct employee onboarding and orientation sessions to explain benefits programs.

• Organize monthly meetings with employees, vendors, and clients.

• Address employee queries and resolve benefits-related concerns.

• Communicate changes in benefits policies, procedures, and programs.

Tools & Technology

• Work with Darwin, Workday, and ServiceNow for benefits administration and reporting.

• Maintain accurate employee benefits data across HR systems.

• Ensure data integrity, reporting accuracy, and timely transaction processing.

Operational Excellence

• Ensure efficient delivery of global benefits operations.

• Identify process gaps and recommend improvements.

• Maintain compliance with operational standards, SLAs, and KPIs.

• Coordinate with international teams across different time zones.

Required Skills & Qualifications

• 4–8 years of overall experience, preferably 5–6 years in Global Benefits Administration.

• Hands-on experience managing employee benefits across multiple international geographies.

• Strong knowledge of pension administration, enrollments, and updates.

• Experience in payroll processing, claims management, and SFTP vendor file transfers.

• Knowledge of group health insurance, medical benefits, and employee wellness programs.

• Experience in pre- and post-pension payroll checks.

• Experience coordinating supplier invoices with finance teams.

• Proficiency in Darwin, Workday, and ServiceNow.

• Strong stakeholder management and vendor coordination skills.

• Excellent verbal and written English communication skills.

• Knowledge of Spanish, French, Arabic, or other regional languages is an added advantage.

• Strong analytical, problem-solving, and process improvement capabilities.

• Understanding of SLA/KPI management and compliance requirements.

Work Requirements

• Must be flexible to work in rotational or region-specific shifts.

• Willingness to support a 24×7 global service delivery model.

• Must be comfortable working from the Chennai office.

• Flexibility to work extended hours when required to meet business deadlines.

Important Eligibility Criteria

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

• Candidates must have relevant international/global benefits administration experience.

Interested candidates with experience in Global Benefits, International HR Operations, Pension Administration, and Payroll Coordination are encouraged to apply.