Global Benefits Operations Associate

Location: Chennai

Experience: 4–8 Years
Band: BPO 3
Salary: Up to ₹9 LPA
Job ID: 426897
Work Mode: Work From Office (WFO)
Shift: Rotational / Region-Based Shifts (24×7 Support)

Job Overview

We are looking for an experienced Global Benefits Specialist to manage and administer employee benefits programs across multiple international regions, including Europe, the UK, Africa, Southeast Asia, the Middle East, and Latin America.

The ideal candidate should have hands-on experience in global benefits administration, pension management, payroll coordination, health insurance, employee wellness programs, and vendor management. The role requires strong stakeholder engagement, excellent communication skills, and the ability to collaborate with global HR, finance, and vendor teams to ensure accurate and compliant benefits operations.

Key Responsibilities

1. Global Benefits Administration

• Manage and administer employee benefits programs across multiple international regions.

• Handle pension enrollments, employee updates, and benefits-related transactions.

• Manage group health insurance, medical coverage, and employee wellness benefits.

• Coordinate benefits claims, payroll processing, and vendor file transfers through SFTP.

• Perform pre- and post-pension payroll validations and active payroll checks.

• Coordinate supplier invoicing and payment-related activities with finance teams.

• Ensure benefits administration complies with local regulations and company policies.

2. Stakeholder & Vendor Management

• Act as the primary point of contact for external benefits vendors and service providers.

• Monitor vendor performance against agreed SLAs and KPIs.

• Collaborate with HR business partners, finance teams, clients, and global stakeholders.

• Build strong working relationships to ensure seamless benefits delivery.

3. Employee Communication & Engagement

• Conduct employee onboarding and orientation sessions related to benefits programs.

• Organize monthly meetings with employees, vendors, and clients.

• Address employee queries and resolve benefits-related issues promptly.

• Communicate benefits updates, policies, and process changes effectively.

4. Tools & Technology

• Utilize Darwin, Workday, and ServiceNow for benefits administration and reporting.

• Maintain accurate employee benefits records and ensure data integrity.

• Support reporting, analytics, and process tracking through relevant HR systems.

5. Operational Excellence

• Ensure timely and accurate delivery of global benefits services.

• Identify process gaps and recommend operational improvements.

• Maintain compliance with organizational policies, regional regulations, SLAs, and KPIs.

• Support global teams across different time zones and manage urgent operational requirements.

Required Skills & Qualifications

• 4–8 years of overall experience, preferably 5–6 years of hands-on global benefits administration experience.

• Experience managing employee benefits across multiple international geographies.

• Strong knowledge of pension administration, enrollments, and payroll coordination.

• Experience in group health insurance, medical benefits, wellness programs, and claims processing.

• Hands-on experience with pre- and post-payroll checks and vendor file transfers through SFTP.

• Experience in supplier invoicing and coordination with finance teams.

• Proficiency in Darwin, Workday, and ServiceNow.

• Strong stakeholder management and vendor relationship management skills.

• Excellent verbal and written English communication skills.

• Knowledge of Spanish, French, Arabic, or other regional languages is an added advantage.

• Strong analytical, problem-solving, and process improvement skills.

• Good understanding of SLAs, KPIs, compliance, and benefits-related policies.

Work Requirements

• Willingness to work in rotational or region-specific shifts.

• Comfortable supporting a 24×7 global service delivery model.

• Must be willing to work from the office in Chennai.

• Flexibility to work extended hours during critical business requirements.

Important Eligibility Criteria

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

• Candidates must have relevant international/global benefits administration experience.

Interested candidates with relevant Global Benefits, Pension Administration, and International HR Operations experience are encouraged to apply.