Global Mobility & Immigration Specialist

Location: Mumbai / Bengaluru

Experience: 4–8 Years
Band: BPO 3
Process: Global Mobility – Immigration & Relocation
Work Mode: 100% Work From Office
Shift: Rotational / Geography-Based Shifts (24x7 Service Coverage)

Job Overview

We are looking for an experienced Global Mobility & Immigration Specialist to manage employee country-to-country relocation requests and immigration-related processes. The role involves coordinating with employees, HR teams, immigration partners, and other stakeholders to ensure smooth and compliant employee mobility experiences.

The successful candidate will manage end-to-end mobility requests, including request initiation, offer preparation, offer extensions, relocation coordination, and case closure. The position requires strong knowledge of immigration processes, employee data management, stakeholder coordination, and SLA compliance.

Key Responsibilities

• Manage end-to-end country-to-country employee mobility and relocation requests.

• Handle group mailboxes and SharePoint to receive, review, track, and process incoming employee requests.

• Coordinate with employees, HR teams, immigration teams, and other stakeholders throughout the relocation process.

• Initiate and process employee mobility requests, including preparing, developing, and releasing relocation offers.

• Manage offer extensions and coordinate necessary approvals and documentation.

• Understand and process competitive and non-competitive employee moves.

• Provide immigration and global mobility support for US-region and global employee populations.

• Ensure accurate employee data management and maintain confidentiality of sensitive information.

• Track requests and ensure timely completion within defined SLAs and operational timelines.

• Prepare and publish weekly and monthly reports covering processed transactions, pending requests, and operational performance.

• Monitor case progress, identify delays, and proactively follow up with relevant stakeholders.

• Maintain process documentation, trackers, and records in accordance with compliance requirements.

• Support knowledge transfer, pilot transitions, and process improvement initiatives when required.

• Present operational updates and reports to clients and senior stakeholders.

Required Skills & Competencies

• 4–8 years of experience in Global Mobility, Immigration, Relocation, or related HR operations.

• Strong understanding of immigration processes and employee country-to-country movements.

• Hands-on experience managing group mailboxes and SharePoint.

• Knowledge of competitive and non-competitive employee moves and relocation offer processing.

• Good understanding of US-region and global mobility processes.

• Strong MS Excel and MS Office skills, including reporting and data management.

• Excellent verbal and written communication skills.

• Understanding of SLA management, compliance, and deadline adherence.

• Strong analytical, organizational, and multitasking abilities.

• Ability to work independently as an individual contributor while collaborating effectively with teams.

• High attention to detail, confidentiality, and data accuracy.

• Client-facing communication and stakeholder management experience.

Preferred Skills

• Experience handling domestic and international employee relocations.

• Exposure to US Global Mobility and immigration processes.

• Working knowledge of Workday and ServiceNow.

• Experience in pilot transitions, knowledge transfer, and process migrations.

• Experience preparing operational dashboards and weekly/monthly reports.

Educational Qualification

• Bachelor's degree in any discipline.

• Good working knowledge of MS Office applications, particularly Excel and PowerPoint.

Work Requirements

• Work from office in Mumbai or Bengaluru; work from home is not available.

• Must be flexible to work in shifts based on geographical and regional coverage requirements.

• The process supports 24x7 service delivery.

• Flexibility to work extended hours when business requirements and deadlines demand.

Important Eligibility Notes

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

If you have experience in global mobility, immigration operations, and international employee relocations, apply now to be part of a global HR operations team.