Global Mobility Specialist - Immigration and Relocation

Global Mobility Specialist - Immigration and Relocation | Country to Country Move | Mumbai or Bengaluru | Work From Office

Role: Global Mobility Specialist - Immigration and Relocation

Skill: Immigration Experience and Compliance: Country to Country Move (Individual Processor)

Location: Mumbai or Bengaluru, India

Experience: 4-8 Years

Band: BPO 3

Job ID: 404382

Job Type: Full-time | Work From Office

Shift: Dependent on geography / region coverage | 24x7 Service Delivery

POSITION OVERVIEW

This position will provide Country to Country Move support to the client and other stakeholders with high level of effectiveness, efficiency, empathy and a focus on Employee Data.

The specialist will manage the Group Mailbox and SharePoint for the incoming requests and assist with collaboration of various stakeholders and processes involved like submitting request, developing move Offer, extending offer, facilitating move and closing the request.

Should have good knowledge and understanding of the Immigration Experience and Compliance provided to employees of US region and Global region.

The incumbent will need to be proficient in excel and online tools with a keen eye for details.

KEY RESPONSIBILITIES

- Provide end-to-end Country to Country Move support to client and stakeholders

- Manage Group Mailbox and SharePoint for incoming requests

- Collaborate with various stakeholders and processes involved in submitting request, developing move offer, extending offer, facilitating move and closing the request

- Handle competitive vs non-competitive moves and creating and releasing offers

- Prepare and publish weekly and monthly reports of all transactions processed

- Understand SLA concepts and ensure adherence to SLAs and deadlines

- Maintain confidentiality, work independently with proper due diligence, and manage multiple tasks efficiently

- Present data in a logical manner and manage client-facing interactions

KNOWLEDGE AND EXPERIENCE

- Working Experience of 5-6 years for Immigration Experience and Compliance

- Working and managing Group Mailbox and SharePoint is a must

- Knowledge of competitive vs non-competitive move and creating and releasing offers

- Global Mobility experience for the US region will be an added advantage (knowledge and experience of handling Domestic and international relocations will be a good addition)

- Proficient communication skills are a Must

- Good working experience in Workday, ServiceNow will be a good add but not mandatory

- Ability to handle pressure and strong understanding of adhering to deadlines

- Able to handle work as an individual contributor in this role and at the same time be a team player

- Must be able to multi-task, maintain confidentiality, work independently, work with proper due diligence and have good organizational skills

- Experience in handling pilot transition / Knowledge transfer exposure will be a good value addition

- Should have the ability to present data in a logical manner and client facing exposure is a must

FORMAL EDUCATION AND CERTIFICATION

- Bachelor's degree in any discipline

- Basic computer knowledge required (MS- Office Applications)

WORKING CONDITIONS

- Work Shift will be dependent on geography / region coverage requirements across a 24-hour by 7 service delivery

- Work from office (No work from home)

- Agile to extended work hours when needed to meet deadlines without prompting

WHAT WE OFFER

- Competitive salary package as per Band BPO 3

- Opportunity to work on US and Global Mobility, Immigration and Relocation processes

- Exposure to Workday, ServiceNow, SharePoint, and global stakeholder management

- Career growth and learning opportunities in Global Mobility domain

- Dynamic, collaborative, and performance-driven work environment

- Comprehensive benefits as per company policy