Group Lead – Employee Benefits Operations -FnA / HRO / Claims & Travel

*Group Lead – Employee Benefits Operations (Pune) | 10-12 Yrs | Up to 17 LPA | FnA / HRO / Claims & Travel Reimbursement | CA Inter | Day Shift*

*Job Code:* 433870

*Location:* Pune, India

*Experience:* 10 to 12 Years

*Band:* BPO 5

*Salary:* Up to 17 LPA

*Shift:* 9:00 AM - 6:00 PM IST

*Employment Type:* Full-time

About the Role

We are looking for an experienced *Group Lead – Employee Benefits Operations* to spearhead the Employee Benefits Line of Business. You will lead a team of 25-40 processors, act as the SPOC for stakeholders, and ensure SLA’s & KPI’s are consistently met across Claims and Finance operations.

Key Responsibilities

- Spearhead the Employee Benefits Line of Business

- Review claims processed by the team for correctness and completeness

- Serve as SPOC for stakeholders, addressing inquiries and providing updates

- Guide the team of processors and oversee their performance

- Analyze claims to identify trends, detect potential frauds and areas of improvement

- Diligently attend to escalations

- Publish reports to leadership on performance metrics

- Maintain proper documentation of processes and cross-skilling of resources

- Ensure SLA’s & KPI’s are consistently met

- Manage Finance & Accounting background operations (AP/AR)

Work Experience Required

- 10 to 15 years of experience managing Client Management in FnA / HRO background, claim reimbursements, especially travel claims

- 25-40 team members handled, with minimum 3-4 years as a Manager

Domain Expertise

- Accounts Payable / Accounts Receivable Reconciliation

- Employee Travel Claims Processing, Reimbursement for India Market

Skills & Qualification

- Commerce Graduate

- Minimum education qualification: CA Inter Passed

- Strong Communication skills

- Analytical and Problem-solving bent of mind

- Able to work under pressure to meet timelines

- Able to effectively collaborate

- Customer-centric behavior

Technical Experience

- MS Office, MS Excel, SAP