Group Lead Employee Benefits Operations
536 Views
1 month ago
Experience
10–15 Year(s)
₹
Salary
₹ 16 – 17 Thousand
p.m
Location
Pune
109 candidate(s) already applied
Job Description
Role: Group Lead – Employee Benefits Operations
Location: Pune
Experience: 10 to 12 Years
Band: BPO 5
Salary: up to 17 LPA
Shift: 9 AM - 6 PM IST
Key Responsibilities:
• Spearhead the Employee Benefits Line of business
• Review claims processed by the team for correctness and completeness
• Serve as SPOC for stakeholders addressing inquiries and providing updates
• Guide the team of processors and oversee their performance
• Analyze claims to identify trends, detect potential frauds and areas of Improvements
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA’s & KPI’s are consistently met
• To have Finance & Accounting background (AP/AR)
Work Experience:
~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims
25-40 resource (3 -4 Years minimum as a Manager)
Domain:
Accounts Payable/Accounts Receivable Reconciliation
Employee Travel Claims Processing, Reimbursement for India Market
Skills and Qualification:
• Commerce Graduate
minimum education Qualification as CA Inter passed.
• Strong Communication skills
• Analytical and Problem solving bent of mind
• Able to work under pressure to meet timelines
• Able to effectively collaborate
• Customer Centric behavior
Technical Experience
• Experience in MS Office, MS Excel, SAP
PAN and DOB are required for profile creation
Please Apply using this Link
Key Skills
3 Skills
Accounts
Finance
client management
Role Specifications
Role
Employee Relations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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