Group Lead – Employee Benefits Operations

Gratitude Inc

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1 day ago

Group Lead – Employee Benefits Operations

10-12 Year(s)

Pune

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Job Description

Key Skills

Employee Travel Claims Processing, Reimbursement for India Market

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Job Title : Group Lead – Employee Benefits Operations

Job Summary

We are looking for an experienced Group Lead – Employee Benefits Operations to spearhead the Employee Benefits line of business and manage a team of processors handling employee travel claims and reimbursement operations.

The role requires strong experience in Finance & Accounting / HRO operations, client management, claims processing, team leadership, SLA/KPI management, stakeholder handling, and operational reporting.

Key Responsibilities

Spearhead the Employee Benefits Line of Business and ensure smooth day-to-day operations.
Review claims processed by the team for accuracy, correctness, and completeness.
Act as the Single Point of Contact (SPOC) for stakeholders, addressing inquiries and providing timely updates.
Guide and manage a team of processors and monitor their overall performance.
Analyze claims to identify trends, potential fraud, process gaps, and improvement opportunities.
Handle and resolve operational escalations effectively.
Publish performance reports and operational metrics to leadership.
Maintain proper process documentation and ensure effective cross-skilling of resources.
Ensure consistent achievement of defined SLAs and KPIs.
Drive process efficiency, quality, and customer-centric operations.

Required Experience

10–12 years of overall experience in relevant operations.
Experience in Finance & Accounting / HRO / Client Management.
Experience handling claim reimbursements, particularly employee travel claims.
Experience managing a team of 25–40 resources.
Minimum 3–4 years of managerial/team management experience.
Strong exposure to Accounts Payable / Accounts Receivable reconciliation.
Experience in Employee Travel Claims Processing and Reimbursement for the India market.

Domain

Accounts Payable / Accounts Receivable Reconciliation
Employee Travel Claims Processing
Employee Reimbursement Operations
Finance & Accounting Operations
HRO Operations

Skills & Qualifications

Commerce Graduate.
Minimum education qualification: CA Inter passed.
Strong verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to work under pressure and meet operational timelines.
Effective collaboration and stakeholder-management skills.
Customer-centric approach.
Strong team leadership and people-management skills.

Technical Skills

MS Office
MS Excel
SAP

Important Eligibility Information

Ex-TCS employees are not eligible to apply.
PAN and DOB are required for profile creation.

Role

Finance Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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