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GRATITUDE INC
APAC · AFRICA · U.S.A

Group Lead – Master Data Management

9 Views 12 hours ago
Experience 10–13 Year(s)
₹
Salary Confidential
Location Pune
3 candidate(s) already applied

Job Description


Location: Pune

Experience: 10-12 years

Band: BPO 5

Salary: Up to ₹17 LPA

Job Code: 433253


Role Overview


We are looking for a Group Lead – Master Data Management to manage the end-to-end Employee Master Data (MDM) process across multiple locations. You will lead a team of 15 members, review and perform MDM transactions in SAP HCM and Employee Central, and make sure data quality, governance, SOX and audit requirements are met.


Key Responsibilities



  • Perform and review MDM transaction processing activities

  • Manage the overall Employee MDM process for various locations

  • Handle employee master data changes in SAP HCM and Employee Central (EC)

  • Perform reconciliations and resolve discrepancies

  • Conduct Root Cause Analysis (RCA) for recurring data issues

  • Prepare and publish MIS reports and dashboards

  • Ensure adherence to data governance, SOX and audit requirements

  • Support stakeholders and take part in continuous improvement initiatives

  • Manage a team of 15 members across multiple locations


Requirements



  • Strong English communication skills (written and verbal)

  • Proven Root Cause Analysis (RCA) capability (mandatory)

  • Hands-on experience in reconciliation and MIS reporting

  • Proficiency in MS Office (Excel, PowerPoint, Outlook)

  • Hands-on experience with SAP HCM and Employee Central (EC) (mandatory)

  • Knowledge and hands-on experience of India Labour Laws (mandatory)

  • Exposure to Data Quality and Governance frameworks (preferred)

  • Experience managing a team of 15 members across multiple locations


Certification



  • SAP HCM / SuccessFactors certification (preferred)


Application Notes



  • Ex-TCS employees are not eligible to apply

  • PAN and DOB are required for profile creation


Skills (for the portal)


Master Data Management, Employee Master Data, SAP HCM, Employee Central, SuccessFactors, Root Cause Analysis, RCA, Reconciliation, MIS Reporting, Dashboards, Data Quality, Data Governance, SOX Compliance, Audit Support, India Labour Laws, MS Excel, PowerPoint, Outlook, Team Management, Stakeholder Management, Continuous Improvement, English Communication, HR Operations, Transaction Processing



Key Skills

9 Skills
SAP HCM System Team Management ms excel Microsoft PowerPoint Strong English Communication Skills Proficient in MS Office Master data management Proven Root Cause Analysis (RCA) skills

Role Specifications

Role
Deputy Manager-Operations
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Anirudh Naik
Recruiter - Gratitude Inc
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