Hiring for Team Leader for US Banking Process

Gratitude Inc

222 Views

19 hours ago

4-10 Year(s)

₹ 3 - ₹ 6 Thousand p.a

Mumbai, Navi Mumbai, Navi Mumbai Panvel

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Job Description

Key Skills

Team Handling Team Leader Team lead operation operation team leader Team leader BPO team leader operations

17 candidate(s) have already applied for this Job. Apply now

Responsible for maintaining discipline and absenteeism of team on the floor.

• Responsible for staff retention within the team.

• Coordination between Managers and Team Members.

• Ensure prompt and accurate service and achievement of targets.

• Responsible for Team Building & Implementation of Processes

• Team handling and Mentoring.

• Performance feedback session to be provided to agents.

• Analyze various reports including process dashboards & team performance reports.

• Should have working knowledge of AHT and WFM.

• Primary focus on achieving SLA.

• Motivating associates through effective management, career development & implementation of reporting mechanism.

• Timely Submission of Operations Review

• Preparing roster and manage shrinkage

• Conduct audits & share feedback with team members

• Monitor team performance and report on metrics

• Good analytical skills, expertise in MS Excel

Need 1 year of TL Experience on papers atleast in International Voice Process

Salary package 5 LPA to 5.5 LPA

Role

Team Leader -(Technical)

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Monika Patel

Recruiter - Gratitude Inc

NA, india

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