HR Delivery Lead – Resourcing German Language (B2.2+)

Gratitude Inc

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18 hours ago

HR Delivery Lead – Resourcing German Language (B2.2+)

16-18 Year(s)

₹ 1.4 - ₹ 1.67 Lacs p.m

Bangalore

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Job Description

Key Skills

Human Resources Contract Management Stakeholder Management Workforce Management client management HR operations .Service Delivery B2 or above in german language SLA / KPI Management Hire-to-Retire Team Management, SLA Management HR services BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting HR Outsourcing (HRO) and HR Shared Services

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HR Delivery Lead – Resourcing German Language (B2.2+)

Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA

Job Overview

We are looking for an experienced HR Delivery Lead – Resourcing German Language with 16–18 years of experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services.

The candidate must have German language proficiency at B2.2/C1 level or above and strong experience in BPS Service Operations, Service Management reporting, contract management, and SLA/KPI reporting.

The role involves leading global HR service delivery, managing client relationships, driving transformation, and ensuring operational and financial performance across Hire-to-Retire (H2R) processes.

Must-Have Requirements

German language proficiency at B2.2/C1 level or above.
Experience in BPS Service Operations / Service Management reporting.
Strong experience in contract management and SLA/KPI reporting.
16–18 years of experience in HRO, HR Shared Services, or Global Business Services.
Proven experience leading large-scale global delivery operations.

Key Responsibilities

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire (H2R) processes.
Manage service levels, operational targets, quality standards, and customer satisfaction.
Establish and maintain service governance frameworks.
Act as the primary delivery leader for customer engagements.
Manage senior client stakeholders and provide executive-level reporting and governance.
Drive HR transformation, process standardization, automation, analytics, AI, RPA, and Agentic AI initiatives.
Lead workforce planning, staffing strategy, capability development, and talent management.
Manage account-level financial performance, productivity, margins, and cost optimization.
Ensure compliance with contractual commitments, SLAs, governance standards, audits, and data privacy requirements.
Drive continuous improvement and identify opportunities for account expansion and service transformation.

HR Domain Expertise

Experience across the following areas is preferred:

HR Outsourcing (HRO)
HR Shared Services
Global Hire-to-Retire Operations
Talent Acquisition and Onboarding
Core HR Administration
Talent Management
Learning & Development
Performance Management
Payroll and Compensation
Employee Lifecycle Management
HR Governance, Risk & Compliance
Global Delivery Management
HR Service Delivery Transformation

Technology & Transformation

Experience with Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD.
Exposure to ERP, workflow, automation, analytics, AI, RPA, and Agentic AI technologies.
Experience driving process simplification, standardization, digitization, and operational excellence.

Qualifications & Skills

16–18 years of relevant experience.
German language proficiency at B2.2/C1 or above.
Strong client management, leadership, and stakeholder management skills.
Excellent verbal and written communication and presentation skills.
Strong analytical, problem-solving, decision-making, and risk management capabilities.
Experience with SLA/KPI management, contract management, and service governance.
HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred.
Prior HRO background is preferred.

Important Information

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Salary: Up to ₹20 LPA, depending on experience and suitability.

Candidate Questionnaire

Please complete the questionnaire before submitting your application:

Questionnaire Link: https://myglit.com/lateral/cref/38e54299c8

Role

Human Resources Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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