HR Helpdesk Agent
Gratitude IncHR Helpdesk Agent
Job Description
Key Skills
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Role/Skill: HR Helpdesk Agent
Location: Bangalore
Experience: 1 to 6 years
Band: BPO 1/2
Salary: 6–7 LPA
Overview
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR-related queries (primarily calls) from client employees, line managers, vendors, and third parties based on defined procedures, instructions, and the available knowledge base. Queries may relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning & Development, T&A, and other HR-related topics.
The role requires handling queries within the defined SLA timelines with high accuracy and focus on first-call resolution.
Work Requirements
Rotational shifts on a 24/7 basis
5 days Work From Office mandatory
Mostly US Night Shifts
No remote working option
Eligibility Criteria
Graduate in any discipline
1–6 years of experience
International Voice Process experience – Mandatory
Domestic Voice experience will not be considered
US Voice Process experience – Preferred
International HR Helpdesk experience – Preferred
Basic computer knowledge required (MS Office)
Typing speed: 30 WPM with 100% accuracy
Preferred Skills
Knowledge of HR systems/applications
Experience with tools like ServiceNow, Remedy
Understanding of SLAs and Telephony tools like Avaya
Excellent communication and problem-solving skills
Core Responsibilities
Handle HR Helpdesk queries as per process guidelines
Log and maintain ticket details accurately
Follow data privacy and compliance procedures
Deliver quality customer support with first-time resolution focus
Important Notes
Ex-TCS employees are not eligible to apply
PAN and DOB are mandatory for profile creation
Questionnaire Link
Please fill out the below questionnaire form:
https://myglit.com/lateral/cref/5a408b4e25
Note: Filling out this form is mandatory for the further recruitment process.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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