HR Helpdesk Agent

Gratitude Inc

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2 months ago

HR Helpdesk Agent

1-6 Year(s)

₹ 50 - ₹ 75 Thousand p.m

Bangalore, Mumbai

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Job Description

Key Skills

Customer Service Documentation Problem Solving Quality assurance Remedy Time Management Stakeholder Management Case Management Troubleshooting Data Privacy International voice Process Employee Relations Payroll helpdesk Attention to detail Proficiency in MS Office Good time management skills HR helpdesk operations Employee Data Management Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy International Voice Support & Professional Communication HR Operations / HR Shared Services

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Job Title: HR Helpdesk Agent

Location: Bangalore | Mumbai

Experience: 1–6 Years

Employment Type: Full-Time

Salary: Up to ₹9 LPA

Band: BPO 1/2/3

Shift: 24/7 Rotational Shifts (Mostly US Night Shifts)

Role Overview

TCS is hiring HR Helpdesk Agents to provide Tier 1 HR support for employees, line managers, vendors, and third parties. The role involves handling HR-related queries via voice support, resolving issues within defined SLAs, maintaining high accuracy, and ensuring first-call resolution while adhering to data privacy standards.

Key Responsibilities

Handle Tier 1 HR helpdesk queries through voice support.
Resolve employee queries related to HR policies, payroll, benefits, learning & development, employee data, and attendance.
Log call details accurately in the ticketing system.
Ensure SLA adherence and first-call resolution.
Follow data privacy and compliance guidelines.
Use HR systems and case management tools effectively.
Provide excellent customer service and troubleshoot HR-related issues.
Maintain quality standards and recommend process improvements.

Required Skills & Qualifications

1–6 years of experience in an International Voice Process.
International HR Helpdesk experience preferred.
US Voice Process experience preferred.
Graduate in any discipline.
Typing speed of 30 WPM with 100% accuracy.
Basic knowledge of MS Office.
Knowledge of HR systems and case management tools.
Excellent verbal and written communication skills.

Preferred Skills

HR Helpdesk
International Voice Process
US Voice Process
Employee Relations
HR Operations
Payroll Support
Benefits Administration
ServiceNow
Remedy
Case Management
Avaya
SLA Management
Customer Service
Data Privacy
Troubleshooting

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

5 days Work from Office is mandatory.

Candidates must be willing to work 24/7 rotational shifts (mostly US night shifts).

Role

Human Resources Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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