HR Helpdesk Agent - Tier 1- Bangalore
Gratitude IncHR Helpdesk Agent - Tier 1- Bangalore
Job Description
Key Skills
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Tata Consultancy Services | HR Helpdesk Agent - Tier 1
Location: Bangalore OR Mumbai, India | *Work Setup: Onsite | Shift: 24x7 Rotational, US Night Shifts Mostly
Job Type:Full-time
Band:BPO 1/2/3
Experience: 1–6 Years
Job ID: 413923 - Bengaluru | 406291 - Mumbai Salary: Up to 9 LPA
Role Overview
Handle Tier 1 HR Helpdesk queries via voice for client employees, managers, vendors, and third parties. Support topics across HR Policies, Employee Data, Payroll, Benefits, L&D, and T&A. Focus on first-time closure, accuracy, and SLA adherence.
Key Responsibilities
- Query Management:Manage Tier 1 HR queries per SOPs and knowledge base. Provide HR Helpdesk support for Employees, Line Managers, Vendors, and 3rd parties
- Documentation & Compliance: Log all call details with proper notes in ticketing tools like ServiceNow/Remedy. Ensure strict adherence to data privacy processes
- Quality & Improvement:* Maintain and improve quality by following standards and guidelines. Recommend process improvements for better service delivery
Must-Have Skills & Qualifications
- Experience: International Voice Process experience – Mandatory. US Voice Process experience – Preferred. Domestic Voice Process – Not eligible
- Domain:International HR Helpdesk experience – Preferred. Good understanding of HR systems and case management tools like ServiceNow, Remedy
- Technical: Graduate in any discipline. Basic MS Office knowledge. Typing speed: 30 WPM with 100% accuracy. Understanding of Telephony tools e.g., Avaya. Understanding of SLAs
- Behavioral: Excellent verbal & written communication. Strong probing, problem-solving, and decision-making skills. Customer service orientation. Logical, detail-oriented, with learning agility
Working Conditions
24x7 rotational shifts – Mostly US Night Shifts. 5 days Work from Office is mandatory. No remote working option.
Role
Collections Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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