HR Operations Delivery Lead

Gratitude Inc

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4 days ago

10-15 Year(s)

Chennai

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Job Description

Key Skills

Delivery Management

161 candidate(s) have already applied for this Job. Apply now

About Role

Build your career with a leading global technology and business services organization. We are hiring an experienced HR Operations Delivery Lead to oversee large-scale HR service delivery, payroll operations, workforce administration, and strategic transformation initiatives in a shared services/BPO environment.

Qualifications

10–15 years of experience in HR Operations, Payroll, Workforce Administration, or Shared Services/BPO
Strong experience leading large teams, including Team Leads, SMEs, and Specialists
Expertise in payroll operations, HR operations, workforce management, and service delivery
Proven experience managing SLAs, KPIs, governance models, and operational excellence
Strong client and vendor management with escalation handling experience
Experience in process transformation, transitions, and continuous improvement initiatives
Advanced reporting, MIS, data analysis, and dashboard management skills
Lean/Six Sigma knowledge (Green Belt preferred)
Strategic leadership, stakeholder management, and decision-making skills

Benefits

Salary: Up to 17 LPA (based on experience)
Work with one of the world's leading technology and consulting organizations
Opportunity to lead enterprise-scale HR operations and transformation programs
Career growth in a global shared services environment

Eligibility

PAN and DOB are mandatory for profile creation

Apply now by sending your updated CV for review. Your profile should clearly reflect all the non-negotiable requirements listed above to be considered.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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