Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

HR Reporting & MIS Specialist

637 Views 1 week ago
Experience 5–7 Year(s)
₹
Salary Confidential
Location Mumbai
117 candidate(s) already applied

Job Description


Position Overview:
We are seeking a skilled employee in HR Reporting and MIS background having 5–7 years of hands-on experience in preparing various HR Reports, dashboards and custom datasets.
This role demands a meticulous professional with a strong command of English and the ability to work effectively with global stakeholders and critically think the data and provide in a professional and managed way

Key Responsibilities:
• Gather, Analyze and interpret data from various sources to product accurate and timely reports
• Continuously improve reporting processes to increase efficiency and quality
• Maintain documentation on reporting processes data definitions and standard report
• Support ad hoc data requests and special projects as required.
• Ability to manage multiple priorities and meet deadlines in a fast paced environment.
1. Stakeholder Engagement:
• Collaborate with global stakeholders and HRBP’s and provide them with the desired Data/Dashboard/Report
• Experience in drafting clear step guides and Standard Operating Procedures to streamline and formalize business processes.
2. SLA & KPI Management:
• Demonstrate a strong understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Consistently meet or exceed SLA requirements for processing reports while maintaining high-quality standards.
3. Policy Adherence & Process Improvement:
• Ensure adherence to company policies to maintain Confidentiality
• Proactively identify and recommend process improvements to enhance efficiency and accuracy.

Qualification & Skillset:
• Any Graduate
• 5-7 years of experience in Reporting & Data Analysis
• Strong proficiency in Advanced Microsoft Excel
• Exceptional command of English, with the ability to communicate fluently and professionally.
• Attention to detail in terms of handling various data sources
• Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them.

Key Skills:
• Knowledge of Advanced Excel Mandatory
• Knowledge of data gathering and reporting tools like Tableau & Cognos, Mandatory
• Basic Knowledge of Workday Reports
• Documentation Validation
• Global Stakeholder Management
• Process Improvement and Compliance
• SLA & KPI Adherence
• Excellent Communication and Analytical Skills

Working Conditions:
• Work Shift will be US Hours. 5:30 PM to 3:30 AM. IST • Work from Office (No work from home)
• Agile to extended work hours when needed to meet deadlines without prompting.


PAN and DOB are required for profile creation

Key Skills

1 Skills
Business Excellence

Role Specifications

Role
Business/EDP Analyst
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Beatrice Kiprono
Recruiter - Gratitude Inc
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