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GRATITUDE INC
APAC · AFRICA · U.S.A

HR Reporting & MIS Specialist

708 Views 1 week ago
Experience 4–8 Year(s)
₹
Salary ₹ 60 – 70 Thousand p.m
Location Mumbai - virar, Bangalore
105 candidate(s) already applied

Job Description

HR Reporting & MIS Specialist

Location: Bangalore OR Mumbai, India | Work Setup: Onsite, US Shift

Job Type: Full-time | Band: BPO 3 | Experience: 4–8 Years

Job IDs: 418625 | 418628 | Salary: Up to 9 LPA[Bangalore][Mumbai]


Position Overview

Own HR Reporting and MIS for global stakeholders. Prepare reports, dashboards, and custom datasets with accuracy. Provide data-driven insights to HRBPs and leadership with strong English communication and analytical rigor.


Key Responsibilities

- Reporting & Analytics: Gather, analyze, and interpret HR data to deliver accurate, timely reports and dashboards

- Process Excellence: Continuously improve reporting processes, data definitions, and standard reports. Document SOPs and step guides

- Stakeholder Management: Collaborate with global HRBPs and stakeholders. Address ad-hoc data requests and special projects

- SLA & KPI Management: Meet/exceed SLA and KPI targets while maintaining high data quality standards

- Compliance & Improvement: Ensure policy adherence and confidentiality. Identify process improvements for efficiency and accuracy


Required Qualifications

- Education: Any Graduate

- Experience: 5–7 years in HR Reporting, MIS, or Data Analysis

- Skills: Advanced Microsoft Excel, Tableau & Cognos, Basic Workday Reports, Documentation Validation

- Competencies: Global stakeholder management, Process improvement, SLA/KPI adherence, Exceptional English communication, Strong attention to detail & analytical skills[Mandatory]


Working Conditions

- Shift: US Hours: 5:30 PM to 3:30 AM IST. Onsite only. No WFH

- Flexibility: Must be open to extended hours to meet deadlines

Key Skills

15 Skills
Data Analysis Management information system (MIS) MIS Reports Stakeholder Management SLA Requirements Advanced Excel Excellent Communication Excellent Communication Excellent written and oral communications skills Excellent English communication and presentation skills SLA compliance Advanced Excel & Data Analysis SLA & KPI Adherence Stakeholder & Client Management Advanced Excel (Power Query, Pivot, VLOOKUP/INDEX-MATCH)

Role Specifications

Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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